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Weathering the crisis: Effects of stealing thunder in crisis communication · Study

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ArticleWeathering the crisis: Effects of stealing thunder in crisis communication

Sang Yeal Lee2016

Article2016

Weathering the crisis: Effects of stealing thunder in crisis communication

48 citations·0/0 files stored·Public Relations Review

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Public Relations and Crisis Communication Marketing and Advertising Strategies Corporate Identity and Reputation

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References

1988Possessions and the Extended Self 1994The Persuasion Knowledge Model: How People Cope with Persuasion Attempts 2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory 2010Brand Attachment and Brand Attitude Strength: Conceptual and Empirical Differentiation of Two Critical Brand Equity Drivers 1980Attention and weight in person perception: The impact of negative and extreme behavior.2000Consumers' Use of Persuasion Knowledge: The Effects of Accessibility and Cognitive Capacity on Perceptions of an Influence Agent 2000Consumer Response to Negative Publicity: The Moderating Role of Commitment 1978Causal inferences about communicators and their effect on opinion change.

Cited by

2019Examining stealing thunder as a new service recovery strategy: impact on customer loyalty 2021Strategic responses by European airlines to the Covid-19 pandemic: A soft landing or a turbulent ride?2018Framing corporate social responsibility for a controversial product 2020Stealing thunder as a crisis communication strategy in the digital age

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2020Fixing the barn door before the horse bolts: Effects of pre-crisis engagement and stealing thunder in crisis communicationarticle · 10 shared references 2013Countering accusations with inoculation: The moderating role of consumer-company identificationarticle · 7 shared references 2017Better safe than sorry: Why organizations in crisis should never hesitate to steal thunderarticle · 7 shared references 2022The Benefits and Pitfalls of Stealing Thunderother · 7 shared references 2013Implications of Stealing Thunder for the Impact of Expressing Emotions in Organizational Crisis Communicationarticle · 6 shared references 2016Is old news no news? The impact of self-disclosure by organizations in crisisarticle · 6 shared references

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Year2016

Typearticle

Published2016-03-02

VenuePublic Relations Review

ISSN-L0363-8111

Languageen

Citations48

Files0 public / 0

ShelfPublic Relations and Crisis Communication

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doi10.1016/j.pubrev.2016.02.005

openalex_workW2292277683

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2021

Exploring consumers’ attitude formation toward their own brands when in crisis: cross-national comparisons between USA and China

2022Debunking misinformation in times of crisis: Exploring misinformation correction strategies for effective internal crisis communication

2020Fixing the barn door before the horse bolts: Effects of pre-crisis engagement and stealing thunder in crisis communication

2022Do Mixed Emotions Matter in a Crisis? The Impact of Expressing Sadness and Sympathy on Organizational Reputation and Forgiveness