Cited by

• 2019Examining stealing thunder as a new service recovery strategy: impact on customer loyalty44 cited
• 2021Strategic responses by European airlines to the Covid-19 pandemic: A soft landing or a turbulent ride?40 cited
• 2018Framing corporate social responsibility for a controversial product38 cited
• 2020Stealing thunder as a crisis communication strategy in the digital age36 cited
• 2022Debunking misinformation in times of crisis: Exploring misinformation correction strategies for effective internal crisis communication29 cited
• 2021Exploring consumers’ attitude formation toward their own brands when in crisis: cross-national comparisons between USA and China29 cited
• 2020Fixing the barn door before the horse bolts: Effects of pre-crisis engagement and stealing thunder in crisis communication21 cited
• 2022Do Mixed Emotions Matter in a Crisis? The Impact of Expressing Sadness and Sympathy on Organizational Reputation and Forgiveness16 cited
• 2023Internal crisis communication: The effects of negative employee-organization relationships on internal reputation and employees’ unsupportive behavior15 cited
• 2017Communication in turbulent times : exploring issue arenas and crisis communication to enhance organisational resilience15 cited
• 2021How to maximize the effectiveness of stealing thunder in crisis communication: the significance of follow-up actions and transparent communication11 cited
• 2024How social media expedites the crisis spillover effect: A case study of Tesla's recall event11 cited
• 2022The Benefits and Pitfalls of Stealing Thunder9 cited
• 2022If you've got leaving on your mind: Exploring the effects of organizational identification and channel use in internal crisis communication7 cited
• 2025Alleviating the Bandwagon Effect of Crisis Misinformation on Social Media: Understanding Social Media Users’ Bandwagon Perceptions and the Credibility of Crisis Misinformation to Protect Organizational Reputation6 cited