References

• 1973Dilemmas in a general theory of planning16,321 cited
• 1981Street-Level Bureaucracy: Dilemmas of the Individual in Public Services8,971 cited
• 1954The critical incident technique.8,184 cited
• 2007Critical Incident Technique5,287 cited
• 1999The corrosion of character: the personal consequences of work in the new capitalism2,539 cited
• 2000The Corrosion of Character: The Personal Consequences of Work in the New Capitalism2,351 cited
• 2009Leadership Without Easy Answers1,889 cited
• 1994Leadership Without Easy Answers1,737 cited
• 2003The Politics of Collective Violence1,554 cited
• 2002From Street‐Level to System‐Level Bureaucracies: How Information and Communication Technology is Transforming Administrative Discretion and Constitutional Control962 cited
• 2000State Agent or Citizen Agent: Two Narratives of Discretion820 cited
• 2011Policy Work: Street-Level Organizations Under New Managerialism751 cited
• 1982Working the Street: Police Discretion and the Dilemmas of Reform409 cited
• 2012Social Equities and Inequities in Practice: Street‐Level Workers as Agents and Pragmatists383 cited
• 2003Dealing with Wicked Problems in Networks: Analyzing an Environmental Debate from a Network Perspective