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Influence of Service Quality, University Image, and Student Satisfaction toward WOM Intention: A Case Study on Universitas Pelita Harapan Surabaya
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Influence of Service Quality, University Image, and Student Satisfaction toward WOM Intention: A Case Study on Universitas Pelita Harapan Surabaya (2012)Influence of Service Quality, University …Service Quality and Student Satisfaction: A Case Study at Private Higher Education Institutions (2009)Service Quality and Student S…Toward the Model of University Image: The Influence of Brand Personality, External Prestige, and Reputation (2008)Toward the Model of Universit…The Effect of Brand Image and Product Knowledge on Purchase Intention Moderated by Price Discount (2007)The Effect of Brand Image and…The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market (2005)The analysis of antecedents o…The relationship between service quality and customer satisfaction – a factor specific approach (2002)The relationship between serv…The Influence of Brand Associations on Brand Preference and Purchase Intention (2002)The Influence of Brand Associ…Relative attitudes and commitment in customer loyalty models (2001)Relative attitudes and commit…The Company and the Product: Corporate Associations and Consumer Product Responses (1997)The Company and the Product: …A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …A Measure of Service Quality for Retail Stores: Scale Development and Validation (1995)A Measure of Service Quality …Marketing Research: An Applied Orientation (1994)Marketing Research: An Applie…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…Service management and marketing: managing the moments of truth in service competition (1990)Service management and market…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Role of Product-Related Conversations in the Diffusion of a New Product (1967)Role of Product-Related Conve…The role of university switching costs, perceived service quality, perceived university image and student satisfaction in shaping student loyalty (2021)The role of university switch…STUDENT SATISFACTION, LOYALTY, AND MOTIVATION AS OBSERVED FROM THE SERVICE QUALITY (2021)STUDENT SATISFACTION, LOYALTY…Influence of the Quality Perceived of Service of a Higher Education Center on the Loyalty of Students (2021)Influence of the Quality Perc…Moderating effect of perceived trust on service quality – student satisfaction relationship: evidence from Indian higher management education institutions (2020)Moderating effect of perceive…Discovering the Role of Emotional and Rational Appeals and Hidden Heterogeneity of Consumers in Advertising Copies for Sustainable Marketing (2020)Discovering the Role of Emoti…The impact of loyalty on the student satisfaction in higher education (2019)The impact of loyalty on the …Are there study mode differences in perceptions of university education service quality? Evidence from Zambia (2019)Are there study mode differen…Applying SERVQUAL (2019)Applying SERVQUALA pragmatic model of student satisfaction: a viewpoint of private higher education (2019)A pragmatic model of student …The Effect of Marketing Mix, Service Quality, Islamic Values and Institutional Image on Students’ Satisfaction and Loyalty (2018)The Effect of Marketing Mix, …Relationship between service quality, satisfaction, motivation and loyalty (2017)Relationship between service …Higher Education Quality and Student Satisfaction Nexus: Evidence from Zambia (2017)Higher Education Quality and …Determinants for the commitment relationship maintenance between the alumni and the alma mater (2017)Determinants for the commitme…Calidad y satisfacción: el caso de la Universidad de Jaén (2016)Calidad y satisfacción: el ca…Challenges Faced by International Postgraduate Students during their First Year of Studies (2013)Challenges Faced by Internati…An Assessment of the Services Quality of Palestine Higher Education (2012)An Assessment of the Services…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)The influence of market heterogeneity on the relationship between a destination's image and tourists’ future behaviour (2006)A model of customer-based brand equity and its application to multiple destinations (2008)Determinants of E-Commerce Customer Satisfaction, Trust, and Loyalty in Saudi Arabia (2011)On the Evaluation of Structural Equation Models (1988)The Commitment-Trust Theory of Relationship Marketing (1994)How quality, value, image, and satisfaction create loyalty at a Chinese telecom (2008)The effect of electronic word of mouth on brand image and purchase intention (2012)The Role of Customer Engagement in Building Consumer Loyalty to Tourism Brands (2014)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Influence of Corporate Social Responsibility on Loyalty and Valuation of Services (2005)Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study (2008)Zero defections: quality comes to services. (1990)Customer satisfaction with services: putting perceived value into the equation (2000)Service loyalty (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Risk Taking and Information Handling in Consumer Behavior (1969)Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective (1991)Electronic word-of-mouth in hospitality and tourism management (2007)The impact of electronic word-of-mouth communication: A literature analysis and integrative model (2012)Corporate Stakeholders and Corporate Finance (1987)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Building Strong Brands (1995)Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility (2001)What We Know and Don’t Know About Corporate Social Responsibility (2012)The Impact of Corporate Sustainability on Organizational Processes and Performance (2014)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)Understanding Relationship Marketing Outcomes (2002)
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References

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  • 2001Relative attitudes and commitment in customer loyalty models478 cited
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  • 2008Toward the Model of University Image: The Influence of Brand Personality, External Prestige, and Reputation310 cited
  • 1995A Measure of Service Quality for Retail Stores: Scale Development and Validation282 cited
  • 2007The Effect of Brand Image and Product Knowledge on Purchase Intention Moderated by Price Discount

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126 cited
  • 2002The Influence of Brand Associations on Brand Preference and Purchase Intention92 cited
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    • 2017Relationship between service quality, satisfaction, motivation and loyalty111 cited
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    • 2019The impact of loyalty on the student satisfaction in higher education66 cited
    • 2020Moderating effect of perceived trust on service quality – student satisfaction relationship: evidence from Indian higher management education institutions66 cited
    • 2020Discovering the Role of Emotional and Rational Appeals and Hidden Heterogeneity of Consumers in Advertising Copies for Sustainable Marketing63 cited
    • 2017Higher Education Quality and Student Satisfaction Nexus: Evidence from Zambia59 cited
    • 2021The role of university switching costs, perceived service quality, perceived university image and student satisfaction in shaping student loyalty54 cited
    • 2019Applying SERVQUAL53 cited
    • 2013Challenges Faced by International Postgraduate Students during their First Year of Studies46 cited
    • 2017Determinants for the commitment relationship maintenance between the alumni and the alma mater38 cited
    • 2012An Assessment of the Services Quality of Palestine Higher Education36 cited
    • 2021Influence of the Quality Perceived of Service of a Higher Education Center on the Loyalty of Students34 cited
    • 2016Calidad y satisfacción: el caso de la Universidad de Jaén33 cited
    • 2021STUDENT SATISFACTION, LOYALTY, AND MOTIVATION AS OBSERVED FROM THE SERVICE QUALITY33 cited
    • 2018The Effect of Marketing Mix, Service Quality, Islamic Values and Institutional Image on Students’ Satisfaction and Loyalty28 cited
    • 2019Are there study mode differences in perceptions of university education service quality? Evidence from Zambia28 cited