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Good and bad shopping vibes: Spending and patronage satisfaction · Study

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ArticleGood and bad shopping vibes: Spending and patronage satisfaction

Barry J. Babin1996

Article1996

Good and bad shopping vibes: Spending and patronage satisfaction

Barry J. Babin · William R. Darden

283 citations·0/0 files stored·Journal of Business Research

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Consumer Retail Behavior Studies Customer Service Quality and Loyalty Consumer Market Behavior and Pricing

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References

1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response 1989Evaluation of goodness-of-fit indices for structural equation models.1974Atmospherics as a Marketing Tool 1984The independence of positive and negative affect.1991Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience 1985Mood States and Consumer Behavior: A Critical Review

Cited by

2005Modeling consumer satisfaction and word‐of‐mouth: restaurant patronage in Korea 1998The nature of satisfaction: An updated examination and analysis 2007Modeling service encounters and customer experiential value in retailing 2011The influence of service environments on customer emotion and service outcomes 2001Seeking something different? A model of schema typicality, consumer affect, purchase intentions and perceived shopping value

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1998Negative Emotions in Marketing Researcharticle · 11 shared references 2001Seeking something different? A model of schema typicality, consumer affect, purchase intentions and perceived shopping valuearticle · 6 shared references 1998The nature of satisfaction: An updated examination and analysisarticle · 5 shared references 2014The impact of “e-atmospherics” on physical storesarticle · 5 shared references 2003Attribute beliefs and spending as antecedents to shopping valuearticle · 5 shared references 2003Perceived appropriateness and its effect on quality, affect and behaviorarticle · 5 shared references

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Year1996

Typearticle

Published1996-03-01

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations283

Files0 public / 0

ShelfConsumer Retail Behavior Studies

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doi10.1016/0148-2963(95)00125-5

openalex_workW1998106313

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2016

Calibrating 30 Years of Experimental Research: A Meta-Analysis of the Atmospheric Effects of Music, Scent, and Color

2003Attribute beliefs and spending as antecedents to shopping value

2010Emotions, store-environmental cues, store-choice criteria, and marketing outcomes