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Good and bad shopping vibes: Spending and patronage satisfaction
14 references·16 citing·48 second hop
Good and bad shopping vibes: Spending and patronage satisfaction (1996)Good and bad shopping vibes: Spending and…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…Public Service Advertisements: Emotions and Empathy Guide Prosocial Behavior (1994)Public Service Advertisements…Exploring the concept of affective quality: Expanding the concept of retail personality (1994)Exploring the concept of affe…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Monte Carlo Evaluations of Goodness of Fit Indices for Structural Equation Models (1992)Monte Carlo Evaluations of Go…A Catastrophe Model for Developing Service Satisfaction Strategies (1992)A Catastrophe Model for Devel…Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience (1991)Perceived Control and the Eff…Evaluation of goodness-of-fit indices for structural equation models. (1989)Evaluation of goodness-of-fit…Cognitive and affective responses to advertising (1989)Cognitive and affective respo…Mood States and Consumer Behavior: A Critical Review (1985)Mood States and Consumer Beha…The independence of positive and negative affect. (1984)The independence of positive …Atmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…Research with the mood adjective checklist (1965)Research with the mood adject…Revisiting the supermarket in-store customer shopping experience (2017)Revisiting the supermarket in…Calibrating 30 Years of Experimental Research: A Meta-Analysis of the Atmospheric Effects of Music, Scent, and Color (2016)Calibrating 30 Years of Exper…Measuring retail customer experience (2013)Measuring retail customer exp…The influence of service environments on customer emotion and service outcomes (2011)The influence of service envi…Emotions, store-environmental cues, store-choice criteria, and marketing outcomes (2010)Emotions, store-environmental…Family Restaurant Brand Personality and Its Impact On Customer's eMotion, Satisfaction, and Brand Loyalty (2009)Family Restaurant Brand Perso…Modeling service encounters and customer experiential value in retailing (2007)Modeling service encounters a…Customer satisfaction in a retail setting (2006)Customer satisfaction in a re…Colors and cultures: Exploring the effects of mall décor on consumer perceptions (2006)Colors and cultures: Explorin…Perspectives on consumer decision making: an integrated approach (2005)Perspectives on consumer deci…Modeling consumer satisfaction and word‐of‐mouth: restaurant patronage in Korea (2005)Modeling consumer satisfactio…Attribute beliefs and spending as antecedents to shopping value (2003)Attribute beliefs and spendin…The effects of appropriateness of service contact personnel dress on customer expectations of service quality and purchase intention (2002)The effects of appropriatenes…Profiling later aged female teens: mall shopping behavior and clothing choice (2002)Profiling later aged female t…Seeking something different? 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References

  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • 1989Evaluation of goodness-of-fit indices for structural equation models.2,925 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 1984The independence of positive and negative affect.2,402 cited
  • 1991Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience1,229 cited
  • 1985Mood States and Consumer Behavior: A Critical Review1,046 cited
  • 1992Monte Carlo Evaluations of Goodness of Fit Indices for Structural Equation Models1,045 cited
  • 1992A Catastrophe Model for Developing Service Satisfaction Strategies812 cited
  • 1994Public Service Advertisements: Emotions and Empathy Guide Prosocial Behavior587 cited
  • 1965Research with the mood adjective checklist529 cited
  • 1989Cognitive and affective responses to advertising426 cited
  • 1994Exploring the concept of affective quality: Expanding the concept of retail personality307 cited

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Modeling consumer satisfaction and word‐of‐mouth: restaurant patronage in Korea
561 cited
  • 1998The nature of satisfaction: An updated examination and analysis400 cited
  • 2007Modeling service encounters and customer experiential value in retailing284 cited
  • 2011The influence of service environments on customer emotion and service outcomes282 cited
  • 2001Seeking something different? A model of schema typicality, consumer affect, purchase intentions and perceived shopping value276 cited
  • 2016Calibrating 30 Years of Experimental Research: A Meta-Analysis of the Atmospheric Effects of Music, Scent, and Color267 cited
  • 2003Attribute beliefs and spending as antecedents to shopping value243 cited
  • 2010Emotions, store-environmental cues, store-choice criteria, and marketing outcomes240 cited
  • 2013Measuring retail customer experience232 cited
  • 2005Perspectives on consumer decision making: an integrated approach218 cited
  • 2017Revisiting the supermarket in-store customer shopping experience217 cited
  • 2002The effects of appropriateness of service contact personnel dress on customer expectations of service quality and purchase intention209 cited
  • 2009Family Restaurant Brand Personality and Its Impact On Customer's eMotion, Satisfaction, and Brand Loyalty208 cited
  • 2006Colors and cultures: Exploring the effects of mall décor on consumer perceptions207 cited
  • 2002Profiling later aged female teens: mall shopping behavior and clothing choice195 cited
  • 2006Customer satisfaction in a retail setting184 cited