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Product delivery service provider selection and customer satisfaction in the era of internet of things: A Chinese e-retailers’ perspective
16 references·16 citing·43 second hopsampled
Product delivery service provider selection and customer satisfaction in the era of internet of things: A Chinese e-retailers’ perspective (2014)Product delivery service provider selecti…Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…Supply chain information systems strategy: Impacts on supply chain performance and firm performance (2012)Supply chain information syst…An Update and Extension to SEM Guidelines for Admnistrative and Social Science Research (2011)An Update and Extension to SE…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…An empirical study of employee loyalty, service quality and firm performance in the service industry (2009)An empirical study of employe…Use of structural equation modeling in operations management research: Looking back and forward (2005)Use of structural equation mo…COMPETITIVENESS OF FIRMS: REVIEW OF THEORY, FRAMEWORKS AND MODELS (2004)COMPETITIVENESS OF FIRMS: REV…E‐satisfaction and e‐loyalty: A contingency framework (2003)E‐satisfaction and e‐loyalty:…Apparel retailers: website quality dimensions and satisfaction (2003)Apparel retailers: website qu…A conceptual model of supply chain flexibility (2003)A conceptual model of supply …Supply Chain Flexibility: An Empirical Study (1999)Supply Chain Flexibility: An …Issues and opinion on structural equation modeling (1998)Issues and opinion on structu…Power analysis and determination of sample size for covariance structure modeling. (1996)Power analysis and determinat…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…RETRACTED: Net zero supply chain performance and industry 4.0 technologies: Past review and present introspective analysis for future research directions (2023)RETRACTED: Net zero supply ch…Pandemic, War, Natural Calamities, and Sustainability: Industry 4.0 Technologies to Overcome Traditional and Contemporary Supply Chain Challenges (2022)Pandemic, War, Natural Calami…How do digital technologies improve supply chain resilience in the COVID-19 pandemic? Evidence from Chinese manufacturing firms (2022)How do digital technologies i…Internet of things challenges of sustainable supply chain management in the manufacturing sector using an integrated q-Rung Orthopair Fuzzy-CRITIC-VIKOR method (2021)Internet of things challenges…Discovering IoT implications in business and management: A computational thematic analysis (2021)Discovering IoT implications …Internet of things (IoT) based coordination system in Agri-food supply chain: development of an efficient framework using DEMATEL-ISM (2020)Internet of things (IoT) base…The role of 3D printing and open design on adoption of socially sustainable supply chain innovation (2019)The role of 3D printing and o…The effect of “Internet of Things” on supply chain integration and performance: An organisational capability perspective (2018)The effect of “Internet of Th…Measuring servitization progress and outcome: the case of ‘advanced services’ (2018)Measuring servitization progr…A Fuzzy Analytic Network Process (FANP) approach for prioritizing internet of things challenges in Iran (2018)A Fuzzy Analytic Network Proc…The influence of e-services on customer online purchasing behavior toward remanufactured products (2017)The influence of e-services o…Mitigating risks of perishable products in the cyber-physical systems based on the extended MRP model (2017)Mitigating risks of perishabl…Factors Influencing Consumer Willingness to Pay for Low‐Carbon Products: A Simulation Study in China (2017)Factors Influencing Consumer …Building customer loyalty in digital banking (2017)Building customer loyalty in …Evaluating the innovation of the Internet of Things (2016)Evaluating the innovation of …A grey DEMATEL approach to develop third-party logistics provider selection criteria (2016)A grey DEMATEL approach to de…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Structural Equations with Latent Variables. (1991)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating the use of exploratory factor analysis in psychological research. 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(1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media (2018)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)Partial Least Squares Structural Equation Modeling (2021)An assessment of survey research in POM: from constructs to theory (1998)Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis (2008)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)
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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 1996Power analysis and determination of sample size for covariance structure modeling.10,386 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1998Issues and opinion on structural equation modeling4,577 cited
  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
  • 2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
  • 2005Use of structural equation modeling in operations management research: Looking back and forward976 cited
  • 1999Supply Chain Flexibility: An Empirical Study657 cited
  • 2011An Update and Extension to SEM Guidelines for Admnistrative and Social Science Research537 cited
  • 2003Apparel retailers: website quality dimensions and satisfaction516 cited
  • 2003A conceptual model of supply chain flexibility511 cited
  • 2009An empirical study of employee loyalty, service quality and firm performance in the service industry480 cited
  • 2012Supply chain information systems strategy: Impacts on supply chain performance and firm performance

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392 cited
  • 2004COMPETITIVENESS OF FIRMS: REVIEW OF THEORY, FRAMEWORKS AND MODELS379 cited
  • Cited by

    • 2016A grey DEMATEL approach to develop third-party logistics provider selection criteria209 cited
    • 2018The effect of “Internet of Things” on supply chain integration and performance: An organisational capability perspective187 cited
    • 2020Internet of things (IoT) based coordination system in Agri-food supply chain: development of an efficient framework using DEMATEL-ISM153 cited
    • 2019The role of 3D printing and open design on adoption of socially sustainable supply chain innovation144 cited
    • 2017The influence of e-services on customer online purchasing behavior toward remanufactured products116 cited
    • 2022Pandemic, War, Natural Calamities, and Sustainability: Industry 4.0 Technologies to Overcome Traditional and Contemporary Supply Chain Challenges109 cited
    • 2017Mitigating risks of perishable products in the cyber-physical systems based on the extended MRP model99 cited
    • 2017Building customer loyalty in digital banking86 cited
    • 2022How do digital technologies improve supply chain resilience in the COVID-19 pandemic? Evidence from Chinese manufacturing firms82 cited
    • 2018Measuring servitization progress and outcome: the case of ‘advanced services’79 cited
    • 2016Evaluating the innovation of the Internet of Things79 cited
    • 2017Factors Influencing Consumer Willingness to Pay for Low‐Carbon Products: A Simulation Study in China76 cited
    • 2021Internet of things challenges of sustainable supply chain management in the manufacturing sector using an integrated q-Rung Orthopair Fuzzy-CRITIC-VIKOR method71 cited
    • 2018A Fuzzy Analytic Network Process (FANP) approach for prioritizing internet of things challenges in Iran70 cited
    • 2021Discovering IoT implications in business and management: A computational thematic analysis59 cited
    • 2023RETRACTED: Net zero supply chain performance and industry 4.0 technologies: Past review and present introspective analysis for future research directions55 cited