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An alternative perspective on relationships, loyalty and future store choice
16 references·6 citing·33 second hop
An alternative perspective on relationships, loyalty and future store choice (2005)An alternative perspective on relationshi…A Beginner's Guide to Structural Equation Modeling (2015)A Beginner's Guide to Structu…The Theory of Planned Behaviour (2004)The Theory of Planned Behavio…A Beginner's Guide to Structural Equation Modeling (2004)A Beginner's Guide to Structu…The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Marketing Research: An Applied Orientation (1994)Marketing Research: An Applie…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…The theory of planned behavior (1991)The theory of planned behaviorRelationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…The impact of consumer local engagement on local store patronage and customer satisfaction (2017)The impact of consumer local …The Comparative Analysis of the Factors Effecting Brand Loyalty towards Samsung Products (2014)The Comparative Analysis of t…THE INVESTIGATION AND ANALYSIS IMPACT OF BRAND DIMENSIONS ON SERVICES QUALITY AND CUSTOMERS SATISFACTION IN NEW ENTERPRISES OF IRAN (2011)THE INVESTIGATION AND ANALYSI…Customer Satisfaction, Loyalty and Repurchase: Some Evidence from Apparel Consumers (2011)Customer Satisfaction, Loyalt…Managing customer share in key supplier relationships (2010)Managing customer share in ke…Employee loyalty: an exploration of staff commitment levels towards retailing, the retailer and the store (2008)Employee loyalty: an explorat…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Markets and Hierarchies: Analysis and Antitrust Implications. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1991The theory of planned behavior90,729 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1994Marketing Research: An Applied Orientation7,087 cited
  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
  • 2015A Beginner's Guide to Structural Equation Modeling6,602 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 2004A Beginner's Guide to Structural Equation Modeling6,189 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited

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  • 2004The Theory of Planned Behaviour4,446 cited
  • Cited by

    • 2010Managing customer share in key supplier relationships56 cited
    • 2008Employee loyalty: an exploration of staff commitment levels towards retailing, the retailer and the store34 cited
    • 2011Customer Satisfaction, Loyalty and Repurchase: Some Evidence from Apparel Consumers30 cited
    • 2011THE INVESTIGATION AND ANALYSIS IMPACT OF BRAND DIMENSIONS ON SERVICES QUALITY AND CUSTOMERS SATISFACTION IN NEW ENTERPRISES OF IRAN26 cited
    • 2014The Comparative Analysis of the Factors Effecting Brand Loyalty towards Samsung Products25 cited
    • 2017The impact of consumer local engagement on local store patronage and customer satisfaction14 cited