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How service seasons the experience: Measuring hospitality servicescapes · Study

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ArticleHow service seasons the experience: Measuring hospitality servicescapes

Nathalie Spielmann2011

Article2011

How service seasons the experience: Measuring hospitality servicescapes

Nathalie Spielmann · Michel Laroche · Adilson Adão Borges Jr.

29 citations·0/0 files stored·International Journal of Hospitality Management

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Consumer Retail Behavior Studies Customer Service Quality and Loyalty Architecture, Design, and Social History

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References

1984Content Analysis: An Introduction to its Methodology.1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1991Structural Equations with Latent Variables.2019Content Analysis: An Introduction to Its Methodology 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1992Measuring Service Quality: A Reexamination and Extension 1988Possessions and the Extended Self 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees

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Details

Year2011

Typearticle

Published2011-06-28

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations29

Files0 public / 0

ShelfConsumer Retail Behavior Studies

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doi10.1016/j.ijhm.2011.06.001

openalex_workW1998569753

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