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Internal Marketing and Customer Loyalty: A Dyadic Analysis
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Internal Marketing and Customer Loyalty: A Dyadic Analysis (2015)Internal Marketing and Customer Loyalty: …Structural Equation Modelling: Guidelines for Determining Model Fit (2008)Structural Equation Modelling…Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences (2006)Organizational Citizenship Be…The Loyalty Effect (2001)The Loyalty EffectRelational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…Job Satisfaction: Application, Assessment, Causes, and Consequences (1997)Job Satisfaction: Application…Commitment in the workplace: theory, research, and application (1997)Commitment in the workplace: …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationship Marketing of Ser…CITIZENSHIP BEHAVIOR AND SOCIAL EXCHANGE. (1994)CITIZENSHIP BEHAVIOR AND SOCI…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors (1991)Job Satisfaction and Organiza…Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors (1990)Transformational leader behav…A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. (1990)A review and meta-analysis of…Job Satisfaction and the Good Soldier: The Relationship Between Affect and Employee "Citizenship". (1983)Job Satisfaction and the Good…An Empirical Assessment of Organizational Commitment and Organizational Effectiveness (1981)An Empirical Assessment of Or…Comparative fit indexes in structural models. 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References

  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2008Structural Equation Modelling: Guidelines for Determining Model Fit8,744 cited
  • 1991Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors6,266 cited
  • 1990A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment.6,114 cited
  • 1990Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors5,622 cited
  • 1997Job Satisfaction: Application, Assessment, Causes, and Consequences4,932 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1997Commitment in the workplace: theory, research, and application3,368 cited
  • 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
  • 1983Job Satisfaction and the Good Soldier: The Relationship Between Affect and Employee "Citizenship".2,838 cited
  • 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
  • 1994CITIZENSHIP BEHAVIOR AND SOCIAL EXCHANGE.1,926 cited
  • 2006Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences1,563 cited
  • 1981An Empirical Assessment of Organizational Commitment and Organizational Effectiveness

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1,532 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions1,518 cited
  • 2001The Loyalty Effect1,406 cited
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