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Sales information systems in the UK financial services industry: an analysis of sophistication of use and perceived barriers to adoption
9 references·1 citing·39 second hop
Sales information systems in the UK financial services industry: an analysis of sophistication of use and perceived barriers to adoption (2002)Sales information systems in the UK finan…The Internet and services marketing – the case of Danish retail banking (2000)The Internet and services mar…What's your strategy for managing knowledge? (1999)What's your strategy for mana…The loyalty effect: The hidden force behind growth, profits, and lasting value (1996)The loyalty effect: The hidde…Enterprise One to One: Tools for Competing in the Interactive Age (1996)Enterprise One to One: Tools …Organizational, strategic and technical barriers to successful implementation of database marketing (1995)Organizational, strategic and…Strategic information systems planning: myths, reality and guidelines for successful implementation (1991)Strategic information systems…The Successful Exploitation of New Technology in Banking (1988)The Successful Exploitation o…Marketing for Financial Services (1986)Marketing for Financial Servi…Marketing Financial Services (1980)Marketing Financial ServicesSales force automation systems: An analysis of factors underpinning the sophistication of deployed systems in the UK financial services industry (2008)Sales force automation system…The information system as a competitive weapon (1984)How information gives you competitive advantage (1985)Integration of firm's resource and capability to implement enterprise CRM: A case study of a retail bank in Korea (2009)New service development in e‐government: identifying critical success factors (2010)Time – The Next Source of Competitive Advantage (2012)Is the trend your friend? An analysis of technology 4.0 investment decisions in agricultural SMEs (2019)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Comparative fit indexes in structural models. (1990)The theory of planned behavior (1991)Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias in Mail Surveys (1977)A Strategic Analysis of Electronic Marketplaces (1991)Electronic Commerce Customer Relationship Management: An Assessment of Research (2001)Internet marketing research (1987‐2000): a literature review and classification (2003)Measuring Banks' Automated Service Quality: A Confirmatory Factor Analysis Approach (2005)Chief executives define their own data needs. (1979)The art of Japanese management (1981)Management strategies for information technology (1990)SMEs: Aligning is and the Strategic Context (2001)IT alignment and firm performance in small manufacturing firms (2002)Participation in Development and Implementation - Updating An Old, Tired Concept for Today's IS Contexts (2004)“It is what one does”: why people participate and help others in electronic communities of practice (2000)Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation1 (2005)Knowledge sharing: A review and directions for future research (2009)Intimate Exchanges: Using Computers to Elicit Self‐Disclosure From Consumers (2000)Building brand relationships online: A comparison of two interactive applications (2002)What is personalization? A conceptual framework (2007)Expert Humans or Expert Organizations? (1999)Communication flows during financial service innovation (2000)What hampers innovation? External stakeholders, the organization, groups and individuals: a systematic review of empirical barrier research (2015)The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions (1998)A Multiple-Layer Model of Market-Oriented Organizational Culture: Measurement Issues and Performance Outcomes (2000)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)New competition in financial services (1990)Impact of Positioning and Sex-Role Identity on Women’s Responses to Advertising (1991)Explaining and Evaluating the Implementation of Organizational Relationship Marketing in the Banking Industry (1999)Corporate Attitudes Towards Bank Services (1983)Marketing Bank Services Barbara (1984)Corporate Identity: A Strategic Marketing Issue (1991)
this work references cited by second hop

References

  • 1999What's your strategy for managing knowledge?4,115 cited
  • 1996The loyalty effect: The hidden force behind growth, profits, and lasting value1,430 cited
  • 1991Strategic information systems planning: myths, reality and guidelines for successful implementation447 cited
  • 1996Enterprise One to One: Tools for Competing in the Interactive Age314 cited
  • 2000The Internet and services marketing – the case of Danish retail banking122 cited
  • 1986Marketing for Financial Services66 cited
  • 1988The Successful Exploitation of New Technology in Banking63 cited
  • 1995Organizational, strategic and technical barriers to successful implementation of database marketing56 cited
  • 1980Marketing Financial Services24 cited

Cited by

  • 2008Sales force automation systems: An analysis of factors underpinning the sophistication of deployed systems in the UK financial services industry11 cited

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