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Assessing students' rating in higher education: A SERVQUAL approach
16 references·0 citing·42 second hop
Assessing students' rating in higher education: A SERVQUAL approach (2009)Assessing students' rating in higher educ…Validity concerns and usefulness of student ratings of instruction. (1997)Validity concerns and usefuln…Student ratings: The validity of use. (1997)Student ratings: The validity…Navigating student ratings of instruction. (1997)Navigating student ratings of…Making students' evaluations of teaching effectiveness effective: The critical issues of validity, bias, and utility. (1997)Making students' evaluations …Grading leniency is a removable contaminant of student ratings. (1997)Grading leniency is a removab…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…Introduction to quality control (1992)Introduction to quality contr…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Students' evaluations of University teaching: Research findings, methodological issues, and directions for future research (1987)Students' evaluations of Univ…Service Management: Strategy and Leadership in Service Businesses. (1985)Service Management: Strategy …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Student Ratings of Instruction and Student Achievement: A Meta-analysis of Multisection Validity Studies (1981)Student Ratings of Instructio…The totalitarian ego: Fabrication and revision of personal history. (1980)The totalitarian ego: Fabrica…Student Ratings of College Teaching: Reliability, Validity, and Usefulness (1971)Student Ratings of College Te…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view (2003)The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Students' evaluations of university teaching: Dimensionality, reliability, validity, potential baises, and utility. (1984)The Relationship Between Research and Teaching: A Meta-Analysis (1996)Instruments for obtaining student feedback: a review of the literature (2005)On the Validity of Student Evaluation of Teaching (2013)The Effects of Student Engagement, Student Satisfaction, and Perceived Learning in Online Learning Environments (2016)Corporate Financial Structure and Managerial Incentives (1982)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Customer loyalty in the hotel industry: the role of customer satisfaction and image (2000)Beyond Engagement and Participation: User and Community Coproduction of Public Services (2007)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Construct validity in psychological tests. (1955)Taxonomy of Educational Objectives: The Classification of Educational Goals, Handbook I: Cognitive Domain (1956)Handbook of research on teaching (1986)A performance indicator of teaching quality in higher education: The Course Experience Questionnaire (1991)A reconceptualisation of the research into university academics' conceptions of teaching (1997)The Power of Feedback Revisited: A Meta-Analysis of Educational Feedback Research (2020)The Structure of Scientific Revolutions (1963)Judgment under Uncertainty: Heuristics and Biases (1975)Identity negotiation: Where two roads meet. (1987)Putting gender into context: An interactive model of gender-related behavior. (1987)Toward a Self-Evaluation Maintenance Model of Social Behavior (1988)A Theory of Cognitive Dissonance (2017)Review of research in education (1973)Primary, Secondary, and Meta-Analysis of Research (1976)Meta-analysis of psychotherapy outcome studies. (1977)Assessment of learner satisfaction with asynchronous electronic learning systems (2003)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 1980The totalitarian ego: Fabrication and revision of personal history.1,942 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
  • 1987Students' evaluations of University teaching: Research findings, methodological issues, and directions for future research1,330 cited
  • 1997Making students' evaluations of teaching effectiveness effective: The critical issues of validity, bias, and utility.884 cited
  • 1981Student Ratings of Instruction and Student Achievement: A Meta-analysis of Multisection Validity Studies819 cited
  • 1985Service Management: Strategy and Leadership in Service Businesses.736 cited
  • 1997Student ratings: The validity of use.534 cited
  • 1997Grading leniency is a removable contaminant of student ratings.519 cited
  • 1971Student Ratings of College Teaching: Reliability, Validity, and Usefulness506 cited
  • 1997

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Navigating student ratings of instruction.
457 cited
  • 1992Introduction to quality control380 cited
  • 1997Validity concerns and usefulness of student ratings of instruction.373 cited
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