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Efficiency and quality as economic dimensions of perceived value: Conceptualization, measurement, and effect on satisfaction
16 references·16 citing·30 second hopsampled
Efficiency and quality as economic dimensions of perceived value: Conceptualization, measurement, and effect on satisfaction (2009)Efficiency and quality as economic dimens…Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Customer perceived value, sat…The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions (2002)The Influence of Multiple Sto…Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Experiential value: conceptua…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…Multivariate Data Analysis (2000)Multivariate Data AnalysisAssessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Effects of Price, Brand, and …A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…LISREL 7 : user's reference guide (1989)LISREL 7 : user's reference g…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Means-End Chain Model Based on Consumer Categorization Processes (1982)A Means-End Chain Model Based…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Customer brand engagement and co-production: an examination of key boundary conditions in the sharing economy (2022)Customer brand engagement and…EFFECT OF CUSTOMER VALUE AND CUSTOMER EXPERIENCE ON CUSTOMER SATISFACTION AND LOYALTY PT MERATUS SAMARINDA (2020)EFFECT OF CUSTOMER VALUE AND …Do green practices really attract customers? The sharing economy from the sustainable supply chain management perspective (2019)Do green practices really att…Customer value in Quick-Service Restaurants: A cross-cultural study (2019)Customer value in Quick-Servi…Dimensions of the perceived value of malls: Muslim shoppers’ perspective (2017)Dimensions of the perceived v…Relationships Among Perceived Value, Satisfaction, and Loyalty: Community-Based Ecotourism in Korea (2016)Relationships Among Perceived…Value dimensions in consumers’ experience: Combining the intra- and inter-variable approaches in the hospitality sector (2015)Value dimensions in consumers…Does the value manufacturers (brands) create translate into enhanced reputation? A multi-sector examination of the value–satisfaction–loyalty–reputation chain (2015)Does the value manufacturers …A two-dimensional model of trust–value–loyalty in service relationships (2015)A two-dimensional model of tr…Perceived value in B2B and B2C (2014)Perceived value in B2B and B2CDoes value matters in playing online game? An empirical study among massively multiplayer online role-playing games (MMORPGs) (2014)Does value matters in playing…Beyond private label panache: the effect of store image and perceived price on brand prestige (2014)Beyond private label panache:…A conceptual framework for research into co-operative enterprise (2014)A conceptual framework for re…Perceived value in community supported agriculture (CSA) (2013)Perceived value in community …The measurement of perceived value in higher education: a unidimensional approach (2011)The measurement of perceived …The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: An empirical examination (2011)The idiosyncratic behaviour o…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advances in Consumer Research (2025)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Pricing: Making Profitable Decisions (1980)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Competitive Advantage of Nations (1991)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Value-based Adoption of Mobile Internet: An empirical investigation (2005)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)PLS-SEM: Indeed a Silver Bullet (2011)lavaan : An R Package for Structural Equation Modeling (2012)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)When to use and how to report the results of PLS-SEM (2018)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1989LISREL 7 : user's reference guide6,783 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 2000Multivariate Data Analysis3,570 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 2002The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions2,256 cited
  • 2001Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.

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2,165 cited
  • 2004Customer perceived value, satisfaction, and loyalty: The role of switching costs2,039 cited
  • 1982A Means-End Chain Model Based on Consumer Categorization Processes1,985 cited
  • Cited by

    • 2016Relationships Among Perceived Value, Satisfaction, and Loyalty: Community-Based Ecotourism in Korea238 cited
    • 2014Does value matters in playing online game? An empirical study among massively multiplayer online role-playing games (MMORPGs)152 cited
    • 2019Do green practices really attract customers? The sharing economy from the sustainable supply chain management perspective136 cited
    • 2015A two-dimensional model of trust–value–loyalty in service relationships123 cited
    • 2011The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: An empirical examination111 cited
    • 2014Perceived value in B2B and B2C89 cited
    • 2011The measurement of perceived value in higher education: a unidimensional approach86 cited
    • 2015Value dimensions in consumers’ experience: Combining the intra- and inter-variable approaches in the hospitality sector79 cited
    • 2014Beyond private label panache: the effect of store image and perceived price on brand prestige64 cited
    • 2020EFFECT OF CUSTOMER VALUE AND CUSTOMER EXPERIENCE ON CUSTOMER SATISFACTION AND LOYALTY PT MERATUS SAMARINDA60 cited
    • 2019Customer value in Quick-Service Restaurants: A cross-cultural study57 cited
    • 2017Dimensions of the perceived value of malls: Muslim shoppers’ perspective49 cited
    • 2015Does the value manufacturers (brands) create translate into enhanced reputation? A multi-sector examination of the value–satisfaction–loyalty–reputation chain38 cited
    • 2014A conceptual framework for research into co-operative enterprise37 cited
    • 2022Customer brand engagement and co-production: an examination of key boundary conditions in the sharing economy33 cited
    • 2013Perceived value in community supported agriculture (CSA)33 cited