SZodixStudyAcademic Library

Dashboard Shelves Open access My library Inbox Notes Write Learn Alerts

More

Ask your library Notifications Quick cite Review

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Assessing and managing e-commerce service convenience · Study

ArticleShelves

ArticleAssessing and managing e-commerce service convenience

Jung‐Yu Lai2012

Article2012

Assessing and managing e-commerce service convenience

Jung‐Yu Lai · Khire Rushikesh Ulhas

51 citations·0/0 files stored·Information Systems Frontiers

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Technology Adoption and User Behaviour Consumer Retail Behavior Studies

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 51 citations exist upstream.

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1988Structural equation modeling in practice: A review and recommended two-step approach.1988On the Evaluation of Structural Equation Models 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1979A Paradigm for Developing Better Measures of Marketing Constructs 1955Construct validity in psychological tests.

Cited by

2023Repair service convenience in a circular economy: The perspective of customers and repair companies 2020Examining the Impact of e-Retailing Convenience Dimensions on Behavioral Intention: The Mediating Role of Satisfaction 2020Older Travelers’ E-Loyalty: The Roles of Service Convenience and Social Presence in Travel Websites 2018Empirical Analysis of Factors Influencing Consumers' Satisfaction in Online Shopping Agricultural Products in China

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2006Assessment of employees’ perceptions of service quality and satisfaction with e-businessarticle · 22 shared references 2006Assessment of employees' perceptions of service quality and satisfaction with e-businessother · 21 shared references 2011The effect of multi-channel service quality on mobile customer loyalty in an online-and-mobile retail contextarticle · 17 shared references 1995Measuring service quality: Is SERVQUAL now redundant?article · 16 shared references 2000The Conceptual Domain of Service Quality for Inpatient Nursing Servicesarticle · 16 shared references 2008Using the extension of DEMATEL to integrate hotel service quality perceptions into a cause–effect model in uncertaintyarticle · 15 shared references

Details

Year2012

Typearticle

Published2012-02-22

VenueInformation Systems Frontiers

ISSN-L1387-3326

Languageen

Citations51

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1007/s10796-012-9344-2

openalex_workW2000919321

Links

Imported from OpenAlex (CC0) — nothing here is generated.