References

• 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
• 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
• 1988On the Evaluation of Structural Equation Models26,139 cited
• 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
• 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
• 1955Construct validity in psychological tests.11,186 cited
• 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
• 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
• 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
• 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
• 1985Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups.3,416 cited
• 2003Predicting e-services adoption: a perceived risk facets perspective