SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Customer service-oriented behavior: Person and situational antecedents
16 references·3 citing·37 second hop
Customer service-oriented behavior: Person and situational antecedents (1998)Customer service-oriented behavior: Perso…The Dimensions, Antecedents, and Consequences of Emotional Labor (1996)The Dimensions, Antecedents, …Built to last: Successful habits of visionary companies (1996)Built to last: Successful hab…Domains and Facets: Hierarchical Personality Assessment Using the Revised NEO Personality Inventory (1995)Domains and Facets: Hierarchi…Expanding the Criterion Domain to Include Elements of Contextual Performance (1993)Expanding the Criterion Domai…Four ways five factors are basic (1992)Four ways five factors are ba…An Introduction to the Five‐Factor Model and Its Applications (1992)An Introduction to the Five‐F…A power primer. (1992)A power primer.THE BIG FIVE PERSONALITY DIMENSIONS AND JOB PERFORMANCE: A META‐ANALYSIS (1991)THE BIG FIVE PERSONALITY DIME…Organizational Citizenship Behavior: The Good Soldier Syndrome. (1988)Organizational Citizenship Be…Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…Prosocial Organizational Behaviors (1986)Prosocial Organizational Beha…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Organizational citizenship behavior: Its nature and antecedents. (1983)Organizational citizenship be…In Search of Excellence: Lessons from America's Best-Run Companies. (1983)In Search of Excellence: Less…In search of excellence: Lessons from America's best- run companies (1983)In search of excellence: Less…The Social Psychology of Organizations. (1979)The Social Psychology of Orga…Logistics Service Accountabilities and their Effects on Service Buyer's Trust (2014)Logistics Service Accountabil…Job satisfaction and job performance with moderating effect of Islamic work ethics inYemen (2014)Job satisfaction and job perf…The impact of service climate and service provider personality on employees' customer‐oriented behavior in a high‐contact setting (2011)The impact of service climate…The Standard Edition of the Complete Psychological Works of Sigmund Freud (1953)Generalized expectancies for internal versus external control of reinforcement. (1966)A Psychobiological Model of Temperament and Character (1993)The structure of phenotypic personality traits. (1993)THE BIG FIVE PERSONALITY TRAITS, GENERAL MENTAL ABILITY, AND CAREER SUCCESS ACROSS THE LIFE SPAN (1999)Childhood and Society (2026)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Handbook of Industrial and Organizational Psychology. (1977)Validation of the five-factor model of personality across instruments and observers. (1987)Personality Structure: Emergence of the Five-Factor Model (1990)The Big Five Trait taxonomy: History, measurement, and theoretical perspectives. (1999)Grit: Perseverance and passion for long-term goals. (2007)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1956)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)The Posttraumatic Growth Inventory: Measuring the positive legacy of trauma (1996)Leadership: The Cutting Edge. (1979)Research in Organizational Behavior. (1986)Accounting for common method variance in cross-sectional research designs. (2001)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Gender and leadership style: A meta-analysis. (1990)Is the Resource-Based "View" a Useful Perspective for Strategic Management Research? (2001)Dimensionalizing Cultures: The Hofstede Model in Context (2011)Efficacy of the Theory of Planned Behaviour: A meta‐analytic review (2001)A model of (often mixed) stereotype content: Competence and warmth respectively follow from perceived status and competition. (2002)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)Self‐determination theory and work motivation (2005)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)A Dynamic Theory of Organizational Knowledge Creation (1994)Social Exchange Theory: An Interdisciplinary Review (2005)
this work references cited by second hop

References

  • 1992A power primer.42,571 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
  • 1979The Social Psychology of Organizations.12,235 cited
  • 1991THE BIG FIVE PERSONALITY DIMENSIONS AND JOB PERFORMANCE: A META‐ANALYSIS8,686 cited
  • 1992An Introduction to the Five‐Factor Model and Its Applications6,832 cited
  • 1988Organizational Citizenship Behavior: The Good Soldier Syndrome.5,591 cited
  • 1983In search of excellence: Lessons from America's best- run companies4,442 cited
  • 1983Organizational citizenship behavior: Its nature and antecedents.3,829 cited
  • 1992Four ways five factors are basic3,399 cited
  • 1983In Search of Excellence: Lessons from America's Best-Run Companies.3,107 cited
  • 1993Expanding the Criterion Domain to Include Elements of Contextual Performance2,797 cited
  • 1996The Dimensions, Antecedents, and Consequences of Emotional Labor2,547 cited
  • 1996Built to last: Successful habits of visionary companies2,307 cited
  • 1986Prosocial Organizational Behaviors2,093 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1995Domains and Facets: Hierarchical Personality Assessment Using the Revised NEO Personality Inventory2,079 cited
  • Cited by

    • 2011The impact of service climate and service provider personality on employees' customer‐oriented behavior in a high‐contact setting110 cited
    • 2014Logistics Service Accountabilities and their Effects on Service Buyer's Trust11 cited
    • 2014Job satisfaction and job performance with moderating effect of Islamic work ethics inYemen0 cited