References

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• 1961The Economics of Information5,253 cited
• 1976The Economics of Information3,287 cited
• 1994Waiting for Service: The Relationship between Delays and Evaluations of Service947 cited
• 1992Yield Management at American Airlines697 cited
• 1970The Harried Leisure Class573 cited
• 1995Waiting Time and Decision Making: Is Time like Money?533 cited
• 1996What to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service Evaluation470 cited
• 1995Consumers’ emotional responses to service encounters429 cited
• 1998Effects of waiting on the satisfaction with the service: Beyond objective time measures344 cited
• 2000A Selective Review of Time Assumptions in Strategy Research279 cited
• 1990A Framework for Relating Waiting Time and Customer Satisfaction in a Service Operation219 cited
• 1998Restaurant Revenue Management192 cited
• 1992Discounting in the hotel industry: A new approach169 cited
• 1998The Strategic Levers of Yield Management158 cited
• 2002The consumer’s reaction to delays in service