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Understanding the loss of trust in large banks
16 references·15 citing·37 second hop
Understanding the loss of trust in large banks (2014)Understanding the loss of trust in large …Creating Shared Value (2018)Creating Shared ValueStrategic management a stakeholder approach (2010)Strategic management a stakeh…The Social Responsibility of Business Is to Increase Its Profits (2007)The Social Responsibility of …Behavioral Game Theory: Experiments in Strategic Interaction (2003)Behavioral Game Theory: Exper…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Not So Different After All: A Cross-Discipline View Of Trust (1998)Not So Different After All: A…Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Innovation, Market Orientatio…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications (1995)The Stakeholder Theory of the…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…The Capabilities of Market-Driven Organizations (1994)The Capabilities of Market-Dr…Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations (1992)Relationships between Provide…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Production of trust: Institutional sources of economic structure, 1840–1920. (1986)Production of trust: Institut…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…In-group bias in the minimal intergroup situation: A cognitive-motivational analysis. (1979)In-group bias in the minimal …Determinants of Turnover Intention: Job Satisfaction, Work-Family Conflict, and Organizational Commitment (2025)Determinants of Turnover Inte…Transforming the nature of trust between banks and young clients: from traditional to digital banking (2023)Transforming the nature of tr…Financial inclusion, financial capability and financial fragility during COVID-19 pandemic (2023)Financial inclusion, financia…Uncovering the digitalization impact on consumer decision-making for checking accounts in banking (2022)Uncovering the digitalization…The role of customers’ awareness towards the sustainable development goals (SDGs) of banks on their behavior (2022)The role of customers’ awaren…The environment, social and governance (ESG) activities and profitability under COVID-19: evidence from the global banking sector (2022)The environment, social and g…What’s important for relationship management? The mediating roles of relational trust and satisfaction for loyalty of cooperative banks’ customers (2021)What’s important for relation…RETRACTED: How perceived information transparency and psychological attitude impact on the financial well-being: mediating role of financial self-efficacy (2021)RETRACTED: How perceived info…Linking corporate social responsibility to trust in the banking sector: exploring disaggregated relations (2021)Linking corporate social resp…The impact of corporate social responsibility on the risk of commercial banks with different levels of financial constraint (2020)The impact of corporate socia…The Management of Reputational Risks in Banks: Findings From Germany and Switzerland (2019)The Management of Reputationa…Investigating the transformative impact of bank transparency on consumers’ financial well-being (2019)Investigating the transformat…Does experiential advertising impact credibility? (2018)Does experiential advertising…A model of customer-centric banking practices for corporate clients in Bangladesh (2016)A model of customer-centric b…Insights and observations on the decision to trust in both science and practice: Interview with Robert F. Hurley (2015)Insights and observations on …Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)A resource‐based view of the firm (1984)Firm Resources and Sustained Competitive Advantage (1991)Review: The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions For Future Research1 (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)The Nature of the Firm (1937)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Corporate Social Responsibility: A Theory of the Firm Perspective (2001)Corporate Social and Financial Performance: A Meta-Analysis (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Some antecedents and outcomes of brand love (2006)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)The Evolution of Cooperation (1981)Economic Action and Social Structure: The Problem of Embeddedness (1985)Institutions, Institutional Change and Economic Performance (1990)On the dimensionality of organizational justice: A construct validation of a measure. (2001)Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A Stakeholder Framework for Analyzing and Evaluating Corporate Social Performance (1995)Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts (1997)The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders (1991)
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References

  • 2010Strategic management a stakeholder approach24,023 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2007The Social Responsibility of Business Is to Increase Its Profits11,534 cited
  • 1998Not So Different After All: A Cross-Discipline View Of Trust10,264 cited
  • 1995The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications9,170 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 1994The Capabilities of Market-Driven Organizations6,532 cited
  • 1998Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination3,968 cited
  • 2018Creating Shared Value3,907 cited
  • 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations3,813 cited
  • 2003Behavioral Game Theory: Experiments in Strategic Interaction3,717 cited
  • 1986

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Production of trust: Institutional sources of economic structure, 1840–1920.
3,432 cited
  • 1979In-group bias in the minimal intergroup situation: A cognitive-motivational analysis.3,398 cited
  • Cited by

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    • 2019Investigating the transformative impact of bank transparency on consumers’ financial well-being82 cited
    • 2021What’s important for relationship management? The mediating roles of relational trust and satisfaction for loyalty of cooperative banks’ customers69 cited
    • 2016A model of customer-centric banking practices for corporate clients in Bangladesh66 cited
    • 2021Linking corporate social responsibility to trust in the banking sector: exploring disaggregated relations57 cited
    • 2020The impact of corporate social responsibility on the risk of commercial banks with different levels of financial constraint43 cited
    • 2022The role of customers’ awareness towards the sustainable development goals (SDGs) of banks on their behavior42 cited
    • 2021RETRACTED: How perceived information transparency and psychological attitude impact on the financial well-being: mediating role of financial self-efficacy40 cited
    • 2022Uncovering the digitalization impact on consumer decision-making for checking accounts in banking37 cited
    • 2019The Management of Reputational Risks in Banks: Findings From Germany and Switzerland37 cited
    • 2018Does experiential advertising impact credibility?31 cited
    • 2023Transforming the nature of trust between banks and young clients: from traditional to digital banking24 cited
    • 2023Financial inclusion, financial capability and financial fragility during COVID-19 pandemic22 cited
    • 2015Insights and observations on the decision to trust in both science and practice: Interview with Robert F. Hurley9 cited
    • 2025Determinants of Turnover Intention: Job Satisfaction, Work-Family Conflict, and Organizational Commitment1 cited