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External effectiveness of service management A study of business‐to‐business relationships in Mexico, Canada and the USA
16 references·5 citing·40 second hop
External effectiveness of service management A study of business‐to‐business relationships in Mexico, Canada and the USA (1999)External effectiveness of service managem…The Discovery of Grounded Theory (2017)The Discovery of Grounded The…The Practice of Management (2012)The Practice of ManagementCustomer value: The next source for competitive advantage (1997)Customer value: The next sour…Developing relationships in business networks (1995)Developing relationships in b…The Nature of Customer Value: An Axiology of Services in the Consumption Experience (1994)The Nature of Customer Value:…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Corporate Culture, Customer O…Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Corporate Culture, Customer O…Do Norms Matter in Marketing Relationships? (1992)Do Norms Matter in Marketing …Organizational Culture and Marketing: Defining the Research Agenda (1989)Organizational Culture and Ma…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Organizational Culture and Leadership (1986)Organizational Culture and Le…National Cultures in Four Dimensions: A Research-Based Theory of Cultural Differences among Nations (1983)National Cultures in Four Dim…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …The New Social Contract: An Inquiry into Modern Contractual Relations (1981)The New Social Contract: An I…Markets and Hierarchies: Analysis and Antitrust Implications. 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(1990)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)The Economics of Organization: The Transaction Cost Approach (1981)Evolving to a New Dominant Logic for Marketing (2003)Institutions and axioms: an extension and update of service-dominant logic (2015)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)Qualitative Analysis for Social Scientists (1987)Grounded theory research: Procedures, canons, and evaluative criteria (1990)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Separation of Ownership and Control (1983)Core capabilities and core rigidities: A paradox in managing new product development (1992)Relative absorptive capacity and interorganizational learning (1998)Dimensionalizing Cultures: The Hofstede Model in Context (2011)Corporate Social Responsibility (1999)The Business Case for Corporate Social Responsibility: A Review of Concepts, Research and Practice (2010)
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References

  • 2017The Discovery of Grounded Theory25,772 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1976Markets and Hierarchies: Analysis and Antitrust Implications.13,381 cited
  • 1986Organizational Culture and Leadership9,602 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis3,864 cited
  • 2012The Practice of Management3,745 cited
  • 1995Developing relationships in business networks3,265 cited
  • 1992Do Norms Matter in Marketing Relationships?2,412 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis1,823 cited
  • 1989Organizational Culture and Marketing: Defining the Research Agenda1,802 cited
  • 1983National Cultures in Four Dimensions: A Research-Based Theory of Cultural Differences among Nations1,675 cited
  • 1981The New Social Contract: An Inquiry into Modern Contractual Relations1,436 cited

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  • 1994The Nature of Customer Value: An Axiology of Services in the Consumption Experience1,364 cited
  • Cited by

    • 2000Effectiveness of Relational and Transactional cultures in commercial banking: putting client‐value into the competing values model41 cited
    • 2005Relational governance, communication and the performance of biotechnology partnerships41 cited
    • 2011Antecedents, Consequences And Control Of Opportunistic Behavior In Strategic Networks33 cited
    • 2008Pleasantly surprising clients: a tactic in relationship marketing for building competitive advantage in the financial services sector29 cited
    • 2017Smudging, connecting, and dual identities: case study of an aboriginal ERG18 cited