References

• 1989Structural Equations with Latent Variables17,500 cited
• 1991Structural Equations with Latent Variables.17,443 cited
• 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
• 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
• 2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,256 cited
• 2003Customer repurchase intention1,602 cited
• 2001The evolution and future of national customer satisfaction index models1,069 cited
• 1998Why do customers switch? The dynamics of satisfaction versus loyalty660 cited
• 2004What influences the relationship between customer satisfaction and repurchase intention? Investigating the effects of adjusted expectations and customer loyalty643 cited
• 2000A Longitudinal Analysis of Satisfaction and Profitability511 cited
• 2000The effects of satisfaction and loyalty on profits and growth: Products versus services400 cited
• 1999Overall job satisfaction: how good are single versus multiple‐item measures?364 cited
• 2006The impact of brand trust and satisfaction on retailer repurchase intentions313 cited
• 2006Personality orientations, emotional states, customer satisfaction, and intention to repurchase