SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Service quality perceptions in higher education institutions: the case of a colombian university
13 references·10 citing·36 second hop
Service quality perceptions in higher education institutions: the case of a colombian university (2012)Service quality perceptions in higher edu…The importance of institutional image to student satisfaction and loyalty within higher education (2008)The importance of institution…Delphi study of the future of marketing of higher education (2007)Delphi study of the future of…The royalty of loyalty: CRM, quality and retention (2006)The royalty of loyalty: CRM, …Service quality in Higher Education using an enhanced SERVQUAL approach (2004)Service quality in Higher Edu…Modeling and Managing Student Loyalty (2001)Modeling and Managing Student…THE ROLE OF STUDENT INVOLVEMENT AND PERCEPTIONS OF INTEGRATION IN A CAUSAL MODEL OF STUDENT PERSISTENCE (1999)THE ROLE OF STUDENT INVOLVEME…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…A framework for the dimensions of quality in higher education (1996)A framework for the dimension…Managing service quality in higher education: the role of the student as primary consumer (1995)Managing service quality in h…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…The Degree of Implementation of Total Quality Management in Universities and Its Relationship to the Level of Community Service from the Perspectives of Faculty Members (2023)The Degree of Implementation …Assessing service quality in tertiary Education using adapted SERVQUAL scale (2023)Assessing service quality in …Industry oriented quality management of engineering education: an integrated QFD-TOPSIS approach (2021)Industry oriented quality man…Exploring the Determinants of Service Quality of Cloud E-Learning System for Active System Usage (2021)Exploring the Determinants of…Factors of higher education quality service: the case of a Peruvian university (2020)Factors of higher education q…Are there study mode differences in perceptions of university education service quality? Evidence from Zambia (2019)Are there study mode differen…Marketing public and private higher education institutions: A total experiential model of international student’s satisfaction, performance and continues intention (2018)Marketing public and private …When empathy hurts: Modelling university students’ word of mouth behaviour in public vs. private universities in Syria (2017)When empathy hurts: Modelling…Higher Education Quality and Student Satisfaction Nexus: Evidence from Zambia (2017)Higher Education Quality and …Explaining the mediating role of service quality between quality management enablers and students' satisfaction in higher education institutes: the perception of managers (2014)Explaining the mediating role…Dropout from Higher Education: A Theoretical Synthesis of Recent Research (1975)Leaving College: Rethinking the Causes and Cures of Student Attrition (1988)Academic achievement in high school: does emotional intelligence matter? (2004)Settling into Campus Life: Differences by Race/Ethnicity in College Involvement and Outcomes (2007)Niggers no more: a critical race counternarrative on Black male student achievement at predominantly White colleges and universities (2009)Student Involvement: A Developmental Theory for Higher Education (2014)Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Coefficient Alpha and the Internal Structure of Tests (1951)An Index of Factorial Simplicity (1974)Co-creation in higher education: towards a conceptual model (2018)The four pillars of tertiary student engagement and success: a holistic measurement approach (2019)This fast car can move faster: a review of PLS-SEM application in higher education research (2020)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Service Quality Model and its Marketing Implications (1984)Student perceptions of service quality in a UK university business and management faculty (2000)The development of HEdPERF: a new measuring instrument of service quality for the higher education sector (2005)Measuring student satisfaction at a UK university (2006)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Commitment-Trust Theory of Relationship Marketing (1994)Examining student satisfaction with higher education services (2010)Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty (2016)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Measuring web-based service quality (2002)International students' decision‐making process (2006)Definitions of Quality in Higher Education: A Synthesis of the Literature (2015)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 2001Modeling and Managing Student Loyalty600 cited
  • 1995Managing service quality in higher education: the role of the student as primary consumer594 cited
  • 1999THE ROLE OF STUDENT INVOLVEMENT AND PERCEPTIONS OF INTEGRATION IN A CAUSAL MODEL OF STUDENT PERSISTENCE545 cited
  • 2008The importance of institutional image to student satisfaction and loyalty within higher education517 cited
  • 1996A framework for the dimensions of quality in higher education349 cited
  • 2004Service quality in Higher Education using an enhanced SERVQUAL approach329 cited
  • 2006The royalty of loyalty: CRM, quality and retention269 cited
  • 2007Delphi study of the future of marketing of higher education79 cited

Cited by

  • 2014Explaining the mediating role of service quality between quality management enablers and students' satisfaction in higher education institutes: the perception of managers

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

64 cited
  • 2017Higher Education Quality and Student Satisfaction Nexus: Evidence from Zambia59 cited
  • 2023The Degree of Implementation of Total Quality Management in Universities and Its Relationship to the Level of Community Service from the Perspectives of Faculty Members45 cited
  • 2020Factors of higher education quality service: the case of a Peruvian university32 cited
  • 2021Exploring the Determinants of Service Quality of Cloud E-Learning System for Active System Usage28 cited
  • 2019Are there study mode differences in perceptions of university education service quality? Evidence from Zambia28 cited
  • 2017When empathy hurts: Modelling university students’ word of mouth behaviour in public vs. private universities in Syria27 cited
  • 2023Assessing service quality in tertiary Education using adapted SERVQUAL scale26 cited
  • 2018Marketing public and private higher education institutions: A total experiential model of international student’s satisfaction, performance and continues intention20 cited
  • 2021Industry oriented quality management of engineering education: an integrated QFD-TOPSIS approach11 cited