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Measuring the Performance of New Service Development Activities
8 references·16 citing·43 second hop
Measuring the Performance of New Service Development Activities (2001)Measuring the Performance of New Service …Strategic marketing management (2014)Strategic marketing managementNew service development: a review of the literature and annotated bibliography (1998)New service development: a re…PDMA Success Measurement Project: Recommended Measures for Product Development Success and Failure (1996)PDMA Success Measurement Proj…Determinants of new product performance (1996)Determinants of new product p…The rise and fall of strategic planning (1995)The rise and fall of strategi…An Interim Report on Measuring Product Development Success and Failure (1993)An Interim Report on Measurin…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…Designing services that deliver (1984)Designing services that deliv…Innovation portfolio management: a systematic review and research agenda in regards to digital service innovations (2021)Innovation portfolio manageme…The impact of service innovation on firm performance: a meta-analysis (2020)The impact of service innovat…Comparative Evaluation of BSC-Based New Service Development Competencies in Turkish Banking Sector with the Integrated Fuzzy Hybrid MCDM Using Content Analysis (2018)Comparative Evaluation of BSC…Does one size fit all? New service development across different types of services (2017)Does one size fit all? New se…Perceived value of service innovation: a conceptual framework (2014)Perceived value of service in…Business concepts of systemic service innovations in e-Healthcare (2014)Business concepts of systemic…The relative impact of culture, strategic orientation and capability on new service development performance (2013)The relative impact of cultur…Having a strategy for new service development – does it really matter? (2013)Having a strategy for new ser…Linking internal market orientation and new service performance (2011)Linking internal market orien…Innovation management in service firms: a research agenda (2011)Innovation management in serv…The impact of service innovation on firm-level financial performance (2010)The impact of service innovat…THE FIRM-LEVEL EFFECTS OF SERVICE INNOVATION: A LITERATURE REVIEW (2010)THE FIRM-LEVEL EFFECTS OF SER…Service development success: a contingent approach by knowledge strategy (2010)Service development success: …The impact of absorptive capacity on technological acquisitions engineering consulting companies (2007)The impact of absorptive capa…Service innovation strategy and process: a cross‐national comparative analysis (2006)Service innovation strategy a…Innovation Strategy, Process and Performance in the Commercial Banking Industry (2003)Innovation Strategy, Process …A Service Quality Model and its Marketing Implications (1984)Problems and Strategies in Services Marketing (1985)The Nature and Determinants of Customer Expectations of Service (1993)A fuzzy-logic-based decision-making approach for new product development (2003)High‐Technology Service Innovation Success: A Decision‐Making Perspective (2004)New Product Success: Is It Really Controllable by Managers in Highly Turbulent Environments? (2008)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Culture's Consequences: International Differences in Work-Related Values. (1983)Cultures and Organizations: Software of the Mind. (1993)How does product program innovativeness affect customer satisfaction? A comparison of goods and services (2010)Strategies for achieving success for innovative versus incremental new services (2010)An evolutionary framework for service innovation: Insights of complexity theory for service science (2011)New Products: What Separates Winners from Losers? (1987)Marketing management: analysis. planning. implementation and control (2000)Innovative versus incremental new business services: Different keys for achieving success (2001)Service Innovation Viewed Through a Service-Dominant Logic Lens: A Conceptual Framework and Empirical Analysis (2010)Relationship between innovation capability, innovation type, and firm performance (2017)Organizational Strategy, Structure, and Process (1978)Why Some New Products are More Successful than Others (2001)The dynamics of product innovation and firm competences (2002)The Determinants of Green Product Development Performance: Green Dynamic Capabilities, Green Transformational Leadership, and Green Creativity (2012)The balanced scorecard--measures that drive performance. (1992)The machine that changed the world (1992)Strategic Orientation of the Firm and New Product Performance (1997)A Multi‐Dimensional Framework of Organizational Innovation: A Systematic Review of the Literature (2009)The Confucius connection: From cultural roots to economic growth (1988)Managing the transition from products to services (2003)Open for innovation: the role of openness in explaining innovation performance among U.K. manufacturing firms (2005)Service innovativeness in retailing: Increasing the relative attractiveness during the COVID-19 pandemic (2022)Toward Holistic Experience-Oriented Service Innovation: Co-Creating Sustainable Value With Customers and Society (2022)Capacity building for organizational performance: a systematic review, conceptual framework, and future research directions (2024)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Critical Service Encounters: The Employee's Viewpoint (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Strategic flexibility in product competition (1995)The emotional practice of teaching (1998)The power of business models (2005)Examining firm and environmental influences on export marketing mix strategy and export performance of Australian exporters (2003)Exploring the characteristics of the market-driven firms and antecedents to sustained competitive advantage (2003)Traveling with Companions: The Social Customer Journey (2020)Performance measurement system design (1995)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)
this work references cited by second hop

References

  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1995The rise and fall of strategic planning3,302 cited
  • 1984Designing services that deliver1,272 cited
  • 1996PDMA Success Measurement Project: Recommended Measures for Product Development Success and Failure854 cited
  • 1993An Interim Report on Measuring Product Development Success and Failure746 cited
  • 1998New service development: a review of the literature and annotated bibliography736 cited
  • 2014Strategic marketing management246 cited
  • 1996Determinants of new product performance174 cited

Cited by

  • 2020The impact of service innovation on firm performance: a meta-analysis125 cited
  • 2006Service innovation strategy and process: a cross‐national comparative analysis101 cited
  • 2010The impact of service innovation on firm-level financial performance101 cited
  • 2013Having a strategy for new service development – does it really matter?90 cited
  • 2007The impact of absorptive capacity on technological acquisitions engineering consulting companies88 cited
  • 2010Service development success: a contingent approach by knowledge strategy83 cited
  • 2013The relative impact of culture, strategic orientation and capability on new service development performance

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

80 cited
  • 2018Comparative Evaluation of BSC-Based New Service Development Competencies in Turkish Banking Sector with the Integrated Fuzzy Hybrid MCDM Using Content Analysis68 cited
  • 2014Business concepts of systemic service innovations in e-Healthcare59 cited
  • 2011Linking internal market orientation and new service performance59 cited
  • 2003Innovation Strategy, Process and Performance in the Commercial Banking Industry55 cited
  • 2014Perceived value of service innovation: a conceptual framework50 cited
  • 2021Innovation portfolio management: a systematic review and research agenda in regards to digital service innovations50 cited
  • 2017Does one size fit all? New service development across different types of services49 cited
  • 2010THE FIRM-LEVEL EFFECTS OF SERVICE INNOVATION: A LITERATURE REVIEW46 cited
  • 2011Innovation management in service firms: a research agenda45 cited