HRM Practices, Organizational Citizenship Behaviour, and Performance: A Multi‐Level Analysis

Ed Snape · Tom Redman

402 citations0/0 files storedJournal of Management Studies

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Job Satisfaction and Organizational Behavior Employee Performance and Management Human Resource and Talent Management

Abstract

abstract We examine the relationship between HRM practices, conceptualized at the workplace level, and individual employee attitudes and behaviour. We focus on two possible explanations for the relationship: social exchange and job influence/employee discretion. Findings from a study of employees in North‐East England suggest that there is a positive impact of HRM practices on organizational citizenship behaviour, through an effect on perceived job influence/discretion. There was no such effect for perceived organizational support. These findings provide support for a job influence and opportunity explanation of HRM effects on employee attitudes and behaviour.

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References

2017Exchange and Power in Social Life 1965Exchange and Power in Social Life.1979Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign 2005Social Exchange Theory: An Interdisciplinary Review 1995THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE.2002Perceived organizational support: A review of the literature.1986Perceived organizational support.1991Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors

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2013The Relationship Between Line Manager Behavior, Perceived HRM Practices, and Individual Performance: Examining the Mediating Role of Engagement 2013Where do We Go From Here? New Perspectives on the Black Box in Strategic Human Resource Management Research 2013How Do Developmental and Accommodative HRM Enhance Employee Engagement and Commitment? The Role of Psychological Contract and SOC Strategies 2013Employee engagement, organisational performance and individual well-being: exploring the evidence, developing the theory

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