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Measuring intangible value in business-to-business buyer–seller relationships: An intellectual capital perspective

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References

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1996The robustness of test statistics to nonnormality and specification error in confirmatory factor analysis.5,501 cited

Cited by

2006An integrated framework for intellectual capital measurement and knowledge management implementation in small and medium-sized enterprises117 cited
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2017Rational and emotional factors of customer satisfaction and brand loyalty in a business-to-business setting101 cited
2012How can business buyers attract sellers' resources?96 cited
2008A relationship value perspective of social capital in networks of software SMEs96 cited
2013Towards a framework of customer value assessment in B2B markets: An exploratory study92 cited
2017Customizing business-to-business (B2B) professional services: The role of intellectual capital and internal social capital92 cited
2020External and internal capabilities and organizational performance: Does intellectual capital matter?83 cited
2010Managing industrial brand equity: Developing tangible benefits for intangible assets57 cited
2009Reflective and formative metrics of relationship value: Response to Baxter's commentary essay53 cited
2013Developing customised CRM projects: The role of industry norms, organisational context and customer expectations on CRM implementation48 cited
2014The emergent role of value representation in managing business relationships41 cited
2010Refining value-based differentiation in business relationships: A study of the higher order relationship building blocks that influence behavioural intentions41 cited
2014Value creation through intellectual capital in developed European markets35 cited
2011Value networks in cloud computing35 cited