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SSQSC: a tool to measure supplier service quality in supply chain
16 references·5 citing·30 second hop
SSQSC: a tool to measure supplier service quality in supply chain (2006)SSQSC: a tool to measure supplier service…SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…The Effects of Perceived Interdependence on Dealer Attitudes (1995)The Effects of Perceived Inte…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Expectations, Performance Evaluation, and Consumers' Perceptions of Quality (1993)Expectations, Performance Eva…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Empirical research methods in operations management (1990)Empirical research methods in…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Significance tests and goodne…Factor Analysis: Statistical Methods and Practical Issues (1978)Factor Analysis: Statistical …Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…A literature review on performance measures of logistics management: an intellectual capital perspective (2018)A literature review on perfor…A systematic approach to evaluate supply chain management environment index using graph theoretic approach (2015)A systematic approach to eval…QoS in the internal supply chain: the next lever of competitive advantage and organisational performance (2012)QoS in the internal supply ch…Brand Image Antecedents of Loyalty and Price Premium in Business Markets (2012)Brand Image Antecedents of Lo…Exploring quality management for business services from a buyer's perspective using multiple case study evidence (2011)Exploring quality management …Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Specification Tests in Econometrics (1978)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Measurement and prediction (1950)Intraclass correlations: Uses in assessing rater reliability. (1979)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)The theory of planned behavior (1991)Understanding and assessing the motivations of volunteers: A functional approach. (1998)Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation1 (2005)Handbook on Constructing Composite Indicators: Methodology and User Guide (2008)
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References

  • 1951Coefficient Alpha and the Internal Structure of Tests43,892 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1978Factor Analysis: Statistical Methods and Practical Issues2,786 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 1995The Effects of Perceived Interdependence on Dealer Attitudes1,843 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 1993Expectations, Performance Evaluation, and Consumers' Perceptions of Quality1,652 cited

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1990
Empirical research methods in operations management
1,636 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions1,518 cited
  • Cited by

    • 2018A literature review on performance measures of logistics management: an intellectual capital perspective39 cited
    • 2011Exploring quality management for business services from a buyer's perspective using multiple case study evidence31 cited
    • 2012Brand Image Antecedents of Loyalty and Price Premium in Business Markets21 cited
    • 2012QoS in the internal supply chain: the next lever of competitive advantage and organisational performance19 cited
    • 2015A systematic approach to evaluate supply chain management environment index using graph theoretic approach18 cited