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E-commerce and the retail process: a review

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References

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2001Is there a new commerce in Europe?57 cited
1999The Economic and Social Impact of Electronic Commerce42 cited

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Cited by

2022Is digital transformation threatened? A systematic literature review of the factors influencing firms’ digital transformation and internationalization440 cited
2021How would the COVID-19 pandemic reshape retail real estate and high streets through acceleration of E-commerce and digitalization?230 cited
2017Digitalization in retailing: multi-sided platforms as drivers of industry transformation222 cited
2006Substitution or complementarity? How the Internet changes city centre shopping211 cited
2005A consumer-based method for retailer equity measurement: Results of an empirical study190 cited
2010The moderating roles of risk and efficiency on the relationship between logistics performance and customer loyalty in e-commerce187 cited
2011An empirical analysis on the influence of risk on relationships between handling of product returns and customer loyalty in E-commerce154 cited
2019E-Commerce, Taobao Villages and Regional Development in China *143 cited
2007Online corporate brand image, satisfaction and loyalty112 cited
2017Crowdsourcing, Sharing Economies and Development110 cited
2009CRM literature: conceptual and functional insights by keyword analysis110 cited
2006Developing a framework for measuring physical distribution service quality of multi‐channel and “pure player” internet retailers106 cited
2016Internet or store? An ethnographic study of consumers' internet and store-based grocery shopping practices98 cited
2016The effects of E-commerce on the demand for commercial real estate98 cited
2006Factors affecting Internet shopping behaviour in Singapore: gender and educational issues82 cited
2017E-fulfillment dimensions and its influence on customers in e-tailing: a critical review79 cited