The five Ss of retail operations: a model and tool for improvement

John Pal · John W. Byrom

29 citations0/0 files storedInternational Journal of Retail & Distribution Management

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Consumer Retail Behavior Studies Management and Optimization Techniques Quality and Supply Management

Abstract

Reviews the academic and practitioner literature on retail operations and identifies five core elements of retail operations. Proposes a method by which managers can examine ways of improving their operations by the use of a modified cause‐effect technique. Provides worked examples of the technique.

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1992The balanced scorecard : measures that drive performance 1997The balanced scorecard: Translating strategy into action 1992The balanced scorecard--measures that drive performance.1996Using the balanced scorecard as a strategic management system 1998Putting the Balanced Scorecard to Work 2010Operations management 2001Management Tools and Techniques: A Survey 2001Execution: The Missing Link in Retail Operations

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2007Using SPC to measure a national supermarket chain's suppliers' performance 2005Retail operations strategies 2007A Multilevel Approach to Retail Management Education: Integrating Customer and Supply Chain Perspectives

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