Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

The five Ss of retail operations: a model and tool for improvement

15 references·4 citing·28 second hop

FromToDepth

this work references cited by second hop

References

1992The balanced scorecard : measures that drive performance12,082 cited
1997The balanced scorecard: Translating strategy into action8,199 cited
1992The balanced scorecard--measures that drive performance.7,979 cited
1996Using the balanced scorecard as a strategic management system5,014 cited
1998Putting the Balanced Scorecard to Work2,180 cited
2010Operations management1,792 cited
2001Management Tools and Techniques: A Survey461 cited
2001Execution: The Missing Link in Retail Operations334 cited
2001Applying the Balanced Scorecard Concept: An Experience Report328 cited
2003Beyond the Balanced Scorecard:287 cited
1995Waiting time delays and customer satisfaction in supermarkets158 cited
1998Weighing it up ‐ a literature review for the balanced scorecard102 cited
2002Retailing: Environment and Operations88 cited
2002Lessons learned from the world’s best retailers54 cited
1997For love and money: The common traits of successful retailers52 cited

Cited by

2007Using SPC to measure a national supermarket chain's suppliers' performance

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

28 cited

2005Retail operations strategies16 cited

2007A Multilevel Approach to Retail Management Education: Integrating Customer and Supply Chain Perspectives11 cited

2009Store layout and its impact on consumer purchasing behaviour at convenience stores in Kwa Mashu11 cited