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Emotional expressions in online user reviews: How they influence consumers' product evaluations
16 references·16 citing·42 second hopsampled
Emotional expressions in online user reviews: How they influence consumers' product evaluations (2011)Emotional expressions in online user revi…eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty (2006)eWOM: The impact of customer-…Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Electronic word-of-mouth via …SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. (2001)SERVICE WITH A SMILE: EMOTION…Internet forums as influential sources of consumer information (2001)Internet forums as influentia…The Role of Emotions in Marketing (1999)The Role of Emotions in Marke…The Development of Emotional Competence (1999)The Development of Emotional …Measuring Emotions in the Consumption Experience (1997)Measuring Emotions in the Con…The Personal Involvement Inventory: Reduction, Revision, and Application to Advertising (1994)The Personal Involvement Inve…Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective (1991)Effects of Word-of-Mouth and …Recent Attribution Research in Consumer Behavior: A Review and New Directions (1988)Recent Attribution Research i…Dimensions of Consumer Expertise (1987)Dimensions of Consumer Expert…Attribution: Perceiving the Causes of Behavior (1987)Attribution: Perceiving the C…Attribution in social interaction. (1987)Attribution in social interac…Protocol Analysis: Verbal Reports as Data (1986)Protocol Analysis: Verbal Rep…Social psychological aspects of computer-mediated communication. (1984)Social psychological aspects …Attribution of success and failure revisited, or: The motivational bias is alive and well in attribution theory (1979)Attribution of success and fa…Unlocking luxury purchase intentions in China: A study of consumer attitude, perceived value, and the moderating effect of perceived enjoyment (2023)Unlocking luxury purchase int…Factors affecting customer intention to return in online shopping: the roles of expectation disconfirmation and post-purchase dissonance (2023)Factors affecting customer in…Social sharing of consumption emotion in electronic word of mouth (eWOM): A cross-media perspective (2021)Social sharing of consumption…Artificial intelligence for hospitality big data analytics: developing a prediction model of restaurant review helpfulness for customer decision-making (2021)Artificial intelligence for h…The impact of online platform transparency of information on consumers’ choices (2020)The impact of online platform…Our conditional love for the underdog: The effect of brand positioning and the lay theory of achievement on WOM (2020)Our conditional love for the …Profiling (un-)committed online complainants: Their characteristics and post-webcare reactions (2019)Profiling (un-)committed onli…Perceived helpfulness of eWOM: Emotions, fairness and rationality (2019)Perceived helpfulness of eWOM…More than words: Do emotional content and linguistic style matching matter on restaurant review helpfulness? (2018)More than words: Do emotional…Electronic word of mouth and hotel performance: A meta-analysis (2018)Electronic word of mouth and …What does the brand say? Effects of brand feedback to negative eWOM on brand trust and purchase intentions (2017)What does the brand say? Effe…Roles of negative emotions in customers’ perceived helpfulness of hotel reviews on a user-generated review website (2017)Roles of negative emotions in…Analyzing heterogeneity on the value, satisfaction, word-of-mouth relationship in retailing (2017)Analyzing heterogeneity on th…The effect of online information sources on purchase intentions between consumers with high and low susceptibility to informational influence (2015)The effect of online informat…Negative online word-of-mouth: Behavioral indicator or emotional release? (2013)Negative online word-of-mouth…Examining the relationship between language divergence and word-of-mouth intentions (2013)Examining the relationship be…The Principles of Psychology (1891)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A circumplex model of affect. (1980)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Customer engagement: the construct, antecedents, and consequences (2016)Understanding Customer Experience Throughout the Customer Journey (2016)The Handbook of Social Psychology (1969)Internet paradox: A social technology that reduces social involvement and psychological well-being? 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(1979)Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites (2011)Experimental Design: Procedures for the Behavioral Sciences (2013)ASPECTS OF THE THEORY OF SYNTAX (1964)Human Inference: Strategies and Shortcomings of Social Judgment. (1983)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The psychology of interpersonal relations. 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References

  • 2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?5,913 cited
  • 1987Dimensions of Consumer Expertise4,373 cited
  • 1986Protocol Analysis: Verbal Reports as Data4,346 cited
  • 1987Attribution: Perceiving the Causes of Behavior3,713 cited
  • 1999The Role of Emotions in Marketing3,295 cited
  • 1984Social psychological aspects of computer-mediated communication.2,630 cited
  • 1991Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective2,135 cited
  • 1997Measuring Emotions in the Consumption Experience1,970 cited
  • 2001Internet forums as influential sources of consumer information1,745 cited
  • 1999The Development of Emotional Competence1,744 cited
  • 1994The Personal Involvement Inventory: Reduction, Revision, and Application to Advertising1,729 cited
  • 2001SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.1,391 cited
  • 1987Attribution in social interaction.1,247 cited
  • 1979Attribution of success and failure revisited, or: The motivational bias is alive and well in attribution theory1,136 cited
  • 2006eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty

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1,077 cited
  • 1988Recent Attribution Research in Consumer Behavior: A Review and New Directions1,040 cited
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    • 2015The effect of online information sources on purchase intentions between consumers with high and low susceptibility to informational influence182 cited
    • 2021Social sharing of consumption emotion in electronic word of mouth (eWOM): A cross-media perspective177 cited
    • 2019Perceived helpfulness of eWOM: Emotions, fairness and rationality149 cited
    • 2018More than words: Do emotional content and linguistic style matching matter on restaurant review helpfulness?147 cited
    • 2017What does the brand say? Effects of brand feedback to negative eWOM on brand trust and purchase intentions145 cited
    • 2021Artificial intelligence for hospitality big data analytics: developing a prediction model of restaurant review helpfulness for customer decision-making134 cited
    • 2013Examining the relationship between language divergence and word-of-mouth intentions54 cited
    • 2020The impact of online platform transparency of information on consumers’ choices42 cited
    • 2023Unlocking luxury purchase intentions in China: A study of consumer attitude, perceived value, and the moderating effect of perceived enjoyment37 cited
    • 2023Factors affecting customer intention to return in online shopping: the roles of expectation disconfirmation and post-purchase dissonance37 cited
    • 2017Analyzing heterogeneity on the value, satisfaction, word-of-mouth relationship in retailing37 cited
    • 2019Profiling (un-)committed online complainants: Their characteristics and post-webcare reactions34 cited
    • 2020Our conditional love for the underdog: The effect of brand positioning and the lay theory of achievement on WOM31 cited