Role Ambiguity and Role Conflict as Mediators of the Relationship between Orientation and Organizational Commitment

Abstract

The aim of this study was to examine the relationship between employee socialization and organization commitment. The study also aimed at assessing the mediating effect of role ambiguity and role conflict on the relationship between employee socialization and organization commitment in a large telecommunication organization located in Jordan.A survey was administered to 300 employees, and 256 questionnaires were returned and usable for statistical analysis. Descriptive statistics, correlations and regression analyses were used to test the hypotheses. Findings reported that both proposed mediators, role ambiguity and role conflict, emerged as significant mediators of the relationship between employee socialization and organization commitment. Based on the findings and limitations of the study, further research was needed to examine the correlation of socialization, job stressors, and organizational commitment on other work environments.

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