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The effects of design quality on quality performance

16 references·16 citing·43 second hopsampled

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References

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1998TQM impact on quality conformance and customer satisfaction: A causal model623 cited
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1998The TQM Paradox: Relations among TQM practices, plant performance, and customer satisfaction543 cited
1969

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Principles of Path Analysis

521 cited

1995A Path Analytic Model of a Theory of Quality Management Underlying the Deming Management Method: Preliminary Empirical Findings*500 cited

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2008Empirical relationships between some manufacturing practices and performance69 cited
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2010The moderating effect of knowledge sharing on the relationship between manufacturing activities and business performance46 cited
2010Organizational learning and performance: Relationship between the dynamic and the operational capabilities of the firm43 cited
2010TQM implementation: An investigation of Critical Success Factors40 cited
2012A model for assessing consumer perceptions of quality38 cited