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The influence of attraction on internet banking: an extension to the trust‐relationship commitment model
16 references·16 citing·34 second hopsampled
The influence of attraction on internet banking: an extension to the trust‐relationship commitment model (2006)The influence of attraction on internet b…Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Structural equation modeling …Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…Relational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Customer Evaluations of Servi…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…Factors Affecting Trust in Market Research Relationships (1993)Factors Affecting Trust in Ma…Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations (1992)Relationships between Provide…Structural Equations with Latent Variables. (1991)Structural Equations with Lat…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A new scale for the measurement of interpersonal trust1 (1967)A new scale for the measureme…Customer Loyalty towards Islamic Banks: The Mediating Role of Trust and Attitude (2021)Customer Loyalty towards Isla…Analyzing the factors influencing adoption intention of internet banking: Applying DEMATEL-ANP-SEM approach (2020)Analyzing the factors influen…Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships (2018)Trust, commitment, customer i…Continuous usage intention of Internet banking: a commitment-trust model (2018)Continuous usage intention of…Online relationship marketing and affective customer commitment – The mediating role of trust (2016)Online relationship marketing…A Study of Factors Affecting the Intention to Use Mobile Payment Services in Vietnam (2016)A Study of Factors Affecting …Investigating information sharing behavior: the mediating roles of the desire to share information in virtual communities (2015)Investigating information sha…Do we bank on regulation or reputation? A meta-analysis and meta-regression of organizational trust in the financial services sector (2014)Do we bank on regulation or r…Incorporating attitude towards Halal banking in an integrated service quality, satisfaction, trust and loyalty model in online Islamic banking context (2013)Incorporating attitude toward…The mediatory impact of brand loyalty and brand image on brand equity (2012)The mediatory impact of brand…Measuring effectiveness of customer relationship management in Indian retail banks (2012)Measuring effectiveness of cu…Internet banking loyalty: evaluating the role of trust, satisfaction, perceived risk and frequency of use (2010)Internet banking loyalty: eva…The social role of financial companies as a determinant of consumer behaviour (2009)The social role of financial …Key drivers of internet banking services use (2009)Key drivers of internet banki…CRM literature: conceptual and functional insights by keyword analysis (2009)CRM literature: conceptual an…An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction (2009)An examination of the relatio…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. 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this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1998Principles and Practice of Structural Equation Modeling36,041 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2000Structural equation modeling with AMOS: basic concepts, applications, and programming17,968 cited
  • 1991Structural Equations with Latent Variables.17,443 cited
  • 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations3,813 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 1993Factors Affecting Trust in Market Research Relationships3,649 cited
  • 1967A new scale for the measurement of interpersonal trust13,501 cited
  • 1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing2,718 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • Cited by

    • 2018Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships257 cited
    • 2009An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction190 cited
    • 2010Internet banking loyalty: evaluating the role of trust, satisfaction, perceived risk and frequency of use153 cited
    • 2013Incorporating attitude towards Halal banking in an integrated service quality, satisfaction, trust and loyalty model in online Islamic banking context151 cited
    • 2012Measuring effectiveness of customer relationship management in Indian retail banks123 cited
    • 2018Continuous usage intention of Internet banking: a commitment-trust model121 cited
    • 2009Key drivers of internet banking services use114 cited
    • 2009CRM literature: conceptual and functional insights by keyword analysis110 cited
    • 2020Analyzing the factors influencing adoption intention of internet banking: Applying DEMATEL-ANP-SEM approach109 cited
    • 2009The social role of financial companies as a determinant of consumer behaviour100 cited
    • 2012The mediatory impact of brand loyalty and brand image on brand equity95 cited
    • 2016A Study of Factors Affecting the Intention to Use Mobile Payment Services in Vietnam92 cited
    • 2016Online relationship marketing and affective customer commitment – The mediating role of trust81 cited
    • 2014Do we bank on regulation or reputation? A meta-analysis and meta-regression of organizational trust in the financial services sector74 cited
    • 2021Customer Loyalty towards Islamic Banks: The Mediating Role of Trust and Attitude73 cited
    • 2015Investigating information sharing behavior: the mediating roles of the desire to share information in virtual communities67 cited