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Pull-and-suck effects in Taiwan mobile phone subscribers switching intentions · Study

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ArticlePull-and-suck effects in Taiwan mobile phone subscribers switching intentions

Yi-Fei Chuang2011

Article2011

Pull-and-suck effects in Taiwan mobile phone subscribers switching intentions

86 citations·0/0 files stored·Telecommunications Policy

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Customer Service Quality and Loyalty Technology Adoption and User Behaviour Consumer Market Behavior and Pricing

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References

1994The Commitment-Trust Theory of Relationship Marketing 1997An Examination of the Nature of Trust in Buyer-Seller Relationships 2000Structural Equation Modeling and Regression: Guidelines for Research Practice 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective 1998Habit and intention in everyday life: The multiple processes by which past behavior predicts future behavior.1995Customer Switching Behavior in Service Industries: An Exploratory Study 2003Reflections on Past Behavior: A Self‐Report Index of Habit Strength 1 2003Consumer Switching Costs: A Typology, Antecedents, and Consequences

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2016Association Between Smartphone Use and Musculoskeletal Discomfort in Adolescent Students 2017Inertia in services: causes and consequences for switching 2018An integrative framework for customer switching behavior 2018Antecedents of switching intention in the mobile telecommunications industry 2018The role of multidimensional switching barriers on the cognitive and affective satisfaction-loyalty link in mobile communication services: Coupling in moderating effects

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Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2009Effects of satisfaction, trust and alternative attractiveness on switching intentions in industrial customersarticle · 17 shared references 2017Customer satisfaction, switching intentions, perceived switching costs, and perceived alternative attractiveness in Bangladesh mobile telecommunications marketarticle · 15 shared references 2019Is satisfaction a necessary and sufficient condition to avoid switching? The moderating role of service typearticle · 14 shared references 2011The Role of Habit in Post-Adoption Switching of Personal Information Technologies: An Empirical Investigationarticle · 13 shared references 2012Exploring customer switching intentions through relationship marketing paradigmarticle · 13 shared references 2007The Role of Habit in Post-Adoption Switching of Personal Information Technologies: A Push, Pull and Mooring Modelarticle · 12 shared references

Details

Year2011

Typearticle

Published2011-01-19

VenueTelecommunications Policy

ISSN-L0308-5961

Languageen

Citations86

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.telpol.2010.12.003

openalex_workW2007257354

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2017Customer satisfaction, switching intentions, perceived switching costs, and perceived alternative attractiveness in Bangladesh mobile telecommunications market

2016Research on customer switching behavior in the service industry

2013Mobile phone customer retention strategies and Chinese e-commerce