References

• 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
• 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
• 2000Structural Equation Modeling and Regression: Guidelines for Research Practice6,417 cited
• 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
• 1998Habit and intention in everyday life: The multiple processes by which past behavior predicts future behavior.3,476 cited
• 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
• 2003Reflections on Past Behavior: A Self‐Report Index of Habit Strength 12,026 cited
• 2003Consumer Switching Costs: A Typology, Antecedents, and Consequences1,857 cited
• 2004Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context1,829 cited
• 2000Switching barriers and repurchase intentions in services1,570 cited
• 2000Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value1,157 cited
• 1999Habit, Attitude, and Planned Behaviour: Is Habit an Empty Construct or an Interesting Case of Goal-directed Automaticity?1,045 cited
• 1985Intention, perceived control, and weight loss: An application of the theory of planned behavior.1,022 cited
• 2004"Migrating" to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors