this work references cited by second hop· second hop is a sample of the most-cited connectionsReferences
- 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
- 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
- 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,625 cited
- 1996SERVQUAL: review, critique, research agenda1,770 cited
- 1999Service quality, customer satisfaction, and customer value: A holistic perspective1,098 cited
- 2001Validating a tourism development theory with structural equation modeling534 cited
- 1994The calculus of service quality and customer satisfaction: Theoretical and empirical differentiation and integration281 cited
- 2003Effect on Prices of the Attributes of Holiday Hotels: A Hedonic Prices Approach272 cited
- 1993Consumer Expectations and the Measurement of Perceived Service Quality268 cited
- 2001A cross‐cultural comparison of behavioral intention models ‐ Theoretical consideration and an empirical investigation186 cited
- 1994The calculus of service quality and customer satisfaction: Theoretical and empirical differentiation and integration47 cited
- 2008Desarrollo de un ejemplo de análisis factorial confirmatorio con LISREL, AMOS y SAS42 cited
- 2009Evaluación de la calidad en organizaciones deportivas: adaptación del modelo "SERVQUAL"30 cited
- 1993Consumer expectations and the measurement of perceived service quality
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work