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Perceptions of service attributes in a religious theme site: an importance–satisfaction analysis
16 references·9 citing·40 second hop
Perceptions of service attributes in a religious theme site: an importance–satisfaction analysis (2009)Perceptions of service attributes in a re…Welcome to the experience economy (2019)Welcome to the experience eco…Using a revised importance–performance analysis approach: The case of Taiwanese hot springs tourism (2006)Using a revised importance–pe…Tourism, Religion and Spiritual Journeys (2006)Tourism, Religion and Spiritu…The tourist experience (2005)The tourist experienceMarketing heritage: archaeology and the consumption of the past (2005)Marketing heritage: archaeolo…Tourism, Religion and Religiosity: A Holy Mess (2003)Tourism, Religion and Religio…New Forms of Consumption: Consumers, Culture, and Commodification (2003)New Forms of Consumption: Con…Application of importance-performance model in tour guides’ performance: evidence from mainland Chinese outbound visitors in Hong Kong (2003)Application of importance-per…Space, sanctity and service; the English Cathedral as heterotopia (2002)Space, sanctity and service; …Religion, Tourism and Economics: A Convenient Symbiosis (2002)Religion, Tourism and Economi…Revisiting importance–performance analysis (2001)Revisiting importance–perform…An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers (2000)An importance-performance ana…Tourism and religion: a comparative perspective. (1998)Tourism and religion: a compa…VNR's Encyclopedia of Hospitality and Tourism (1993)VNR's Encyclopedia of Hospita…Religious sites as tourism attractions in Europe (1992)Religious sites as tourism at…Importance-Performance Analysis (1977)Importance-Performance Analys…Four decades of research on religious tourism: prevalent themes and future research area (2024)Four decades of research on r…Managing visitor experience at religious heritage sites (2023)Managing visitor experience a…Commercialization at religious sites: who cares and why? (2022)Commercialization at religiou…Interpretation of Ecclesiastical Heritage: Where are we? What Next? (2021)Interpretation of Ecclesiasti…The Role of Ontology in Religious Tourism Education—Exploring the Application of the Postmodern Cultural Paradigm in European Religious Sites (2019)The Role of Ontology in Relig…Visitor attraction management: A critical review of research 2009–2014 (2016)Visitor attraction management…Web-based customer-centric strategies: new ways of attracting religious tourist to religious sites (2012)Web-based customer-centric st…Tourism to religious sites, case studies from Hungary and England: exploring paradoxical views on tourism, commodification and cost-benefits (2012)Tourism to religious sites, c…Confluence of technology and commercial factors at ISKCON temple (2010)Confluence of technology and …The Invention of Tradition (1986)The consequences of modernity (1990)The Condition of Postmodernity (1991)The Role of Smartphones in Mediating the Touristic Experience (2011)A Typology of Technology‐Enhanced Tourism Experiences (2013)A model of perceived image, memorable tourism experiences and revisit intention (2017)Image and Pilgrimage in Christian Culture: Anthropological Perspectives (1978)8. Culture by the Pound: An Anthropological Perspective on Tourism as Cultural Commoditization (1989)Progress in visitor attraction research: Towards more effective management (2009)The nature and scope of festival studies (2010)Progress and prospects for event tourism research (2015)A Theory of Cognitive Dissonance (1957)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Tourism destination competitiveness: a quantitative approach (2004)Measuring tourist satisfaction by attribute and motivation: The case of a nature-based resort (2007)TOURIST SATISFACTION AND DISSATISFACTION (2009)The tourist guide (1985)SERVQUAL: review, critique, research agenda (1996)Ireland’s Image as a Tourism Destination in France: Attribute Importance and Performance (2005)Tour Guide Performance and Tourist Satisfaction: a Study of the Package Tours in Shanghai (2009)An Index of Factorial Simplicity (1974)Measuring Service Quality: A Reexamination and Extension (1992)Marketing Research: An Applied Orientation (1994)The evaluation of tourism destination competitiveness by TOPSIS & information entropy – A case in the Yangtze River Delta of China (2010)A critical evaluation of importance–performance analysis (2012)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A National Customer Satisfaction Barometer: The Swedish Experience (1992)How smart is your tourist attraction?: Measuring tourist preferences of smart tourism attractions via a FCEM-AHP and IPA approach (2015)Evaluating fair trade consumption: politics, defetishization and producer participation (2006)The citizen-consumer hybrid: ideological tensions and the case of Whole Foods Market (2007)Feminist Consumerism and Fat Activists: A Comparative Study of Grassroots Activism and the Dove Real Beauty Campaign (2008)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)Exploring the essence of memorable tourism experiences (2011)Value co-creation: concept and measurement (2014)Customer experience management: toward implementing an evolving marketing concept (2015)Event tourism: Definition, evolution, and research (2007)Halal tourism: Concepts, practises, challenges and future (2015)
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References

  • 1977Importance-Performance Analysis4,319 cited
  • 2019Welcome to the experience economy2,562 cited
  • 2005The tourist experience886 cited
  • 2001Revisiting importance–performance analysis772 cited
  • 2000An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers658 cited
  • 2006Tourism, Religion and Spiritual Journeys622 cited
  • 2003Application of importance-performance model in tour guides’ performance: evidence from mainland Chinese outbound visitors in Hong Kong475 cited
  • 2006Using a revised importance–performance analysis approach: The case of Taiwanese hot springs tourism425 cited
  • 1992Religious sites as tourism attractions in Europe319 cited
  • 2003New Forms of Consumption: Consumers, Culture, and Commodification173 cited
  • 2005Marketing heritage: archaeology and the consumption of the past166 cited
  • 1993VNR's Encyclopedia of Hospitality and Tourism164 cited
  • 2003Tourism, Religion and Religiosity: A Holy Mess144 cited
  • 2002Religion, Tourism and Economics: A Convenient Symbiosis120 cited
  • 2002Space, sanctity and service; the English Cathedral as heterotopia

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107 cited
  • 1998Tourism and religion: a comparative perspective.98 cited
  • Cited by

    • 2016Visitor attraction management: A critical review of research 2009–2014129 cited
    • 2019The Role of Ontology in Religious Tourism Education—Exploring the Application of the Postmodern Cultural Paradigm in European Religious Sites20 cited
    • 2023Managing visitor experience at religious heritage sites18 cited
    • 2022Commercialization at religious sites: who cares and why?9 cited
    • 2012Tourism to religious sites, case studies from Hungary and England: exploring paradoxical views on tourism, commodification and cost-benefits9 cited
    • 2010Confluence of technology and commercial factors at ISKCON temple7 cited
    • 2024Four decades of research on religious tourism: prevalent themes and future research area5 cited
    • 2012Web-based customer-centric strategies: new ways of attracting religious tourist to religious sites5 cited
    • 2021Interpretation of Ecclesiastical Heritage: Where are we? What Next?2 cited