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Total Quality Management Applied to Engineering Education
2 references·16 citing·39 second hop
Total Quality Management Applied to Engineering Education (1994)Total Quality Management Applied to Engin…The House of Quality (1988)The House of QualitySocial engineering (1909)Social engineeringA literature review on total quality management (models, frameworks, and tools and techniques) in higher education (2021)A literature review on total …Use of multiple methodologies for developing a customer-oriented model of total quality management in higher education (2016)Use of multiple methodologies…Capturing and prioritizing students’ requirements for course design by embedding Fuzzy-AHP and linear programming in QFD (2014)Capturing and prioritizing st…Investigating relationships among quality dimensions in higher education (2012)Investigating relationships a…Beyond SERVQUAL: The competitive forces of higher education in Singapore (2012)Beyond SERVQUAL: The competit…The effects of innovativeness on effectiveness and efficiency (2011)The effects of innovativeness…International business curriculum design: identifying the voice of the customer using QFD (2011)International business curric…Conceptualizing service quality in higher education (2011)Conceptualizing service quali…An integrated decision framework for evaluating and selecting e-learning products (2010)An integrated decision framew…Service quality ideals in a competitive tertiary environment (2009)Service quality ideals in a c…Quality function deployment: a comprehensive literature review (2008)Quality function deployment: …Evaluation of quality in an educational institute: a quality function deployment approach (2008)Evaluation of quality in an e…Designing a supply chain management academic curriculum using QFD and benchmarking (2008)Designing a supply chain mana…Brewing service quality in higher education (2008)Brewing service quality in hi…A Methodology to Improve Higher Education Quality using the Quality Function Deployment and Analytic Hierarchy Process (2007)A Methodology to Improve High…Conceptualizing total quality management in higher education (2004)Conceptualizing total quality…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The fifth discipline, the art and practice of the learning organization (1991)Research Methods in Education (2007)Factors influencing student satisfaction in universities in the Gulf region: does gender of students matter? (2013)Effect of Service Quality Toward Student Satisfaction and Loyalty in Higher Education (2020)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Measuring Service Quality In Higher Education: A South African Case Study (2014)A Review based Research Topic Identification on How to Improve the Quality Services of Higher Education Institutions in Academic, Administrative, and Research Areas (2023)Qualitative Data Analysis: An Expanded Sourcebook (1994)Quality in higher education institutions: insights from the literature (2018)Revisiting perceived service quality in higher education: uncovering service quality dimensions for postgraduate students (2019)Fuzzy sets (1965)Fuzzy sets (1996)A multiple objective optimization based QFD approach for efficient resilient strategies to mitigate supply chain vulnerabilities: The case of garment industry of Bangladesh (2015)A customer based supplier selection process that combines quality function deployment, the analytic network process and a Markov chain (2017)Product service-systems implementation: A customized framework to enhance sustainability and customer satisfaction (2018)Measuring Service Quality: A Reexamination and Extension (1992)Evaluating quality management in university departments (2006)Quality Management Practice in Higher Education - What Quality Are We Actually Enhancing? (2008)Establishment and application of performance measure indicators for universities (2009)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Understanding Chinese university students' experiences: an empirical analysis (2013)Total quality management elements and results in higher education institutions (2017)Engagement for quality development in higher education: a process for quality assurance of assessment (2020)Coefficient Alpha and the Internal Structure of Tests (1951)Alternative Ways of Assessing Model Fit (1992)Benchmarking model for management education in India (2017)Total Quality Management in higher education: a literature review on barriers, customers and accreditation (2021)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Customer value: The next source for competitive advantage (1997)Evolving to a New Dominant Logic for Marketing (2003)Co-creating Value in Higher Education: The Role of Interactive Classroom Response Technologies (2011)A systematic review of quality of student experience in higher education (2016)Stakeholder’s perception of service quality: a case in Qatar (2019)The Argumentative Turn in Policy Analysis and Planning (1993)Child Protection Systems (2011)Internet Addiction Prevalence and Quality of (Real) Life: A Meta-Analysis of 31 Nations Across Seven World Regions (2014)
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References

  • 1988The House of Quality2,266 cited
  • 1909Social engineering147 cited

Cited by

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  • 2014Capturing and prioritizing students’ requirements for course design by embedding Fuzzy-AHP and linear programming in QFD102 cited
  • 2012Beyond SERVQUAL: The competitive forces of higher education in Singapore98 cited
  • 2011Conceptualizing service quality in higher education90 cited
  • 2009Service quality ideals in a competitive tertiary environment84 cited
  • 2012Investigating relationships among quality dimensions in higher education82 cited
  • 2016Use of multiple methodologies for developing a customer-oriented model of total quality management in higher education71 cited
  • 2008Designing a supply chain management academic curriculum using QFD and benchmarking60 cited
  • 2007A Methodology to Improve Higher Education Quality using the Quality Function Deployment and Analytic Hierarchy Process59 cited
  • 2011International business curriculum design: identifying the voice of the customer using QFD56 cited
  • 2021A literature review on total quality management (models, frameworks, and tools and techniques) in higher education

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54 cited
  • 2008Quality function deployment: a comprehensive literature review53 cited
  • 2010An integrated decision framework for evaluating and selecting e-learning products47 cited
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  • 2011The effects of innovativeness on effectiveness and efficiency47 cited