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The development and test of a model of total quality: Organizational practices, TQ principles, employee attitudes and customer satisfaction
16 references·4 citing·40 second hop
The development and test of a model of total quality: Organizational practices, TQ principles, employee attitudes and customer satisfaction (1997)The development and test of a model of to…Total Quality Management: Empirical, Conceptual, and Practical Issues (1995)Total Quality Management: Emp…Percept-percept inflation in microorganizational research: An investigation of prevalence and effect. (1994)Percept-percept inflation in …MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT (1994)MANAGEMENT THEORY AND TOTAL Q…DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)DEFINING QUALITY: ALTERNATIVE…Lisrel 8: Structural Equation Modeling With the Simplis Command Language (1993)Lisrel 8: Structural Equation…The Self-Regulation of Attitudes, Intentions, and Behavior (1992)The Self-Regulation of Attitu…The relationship between satisfaction, attitudes, and performance: An organizational level analysis. (1992)The relationship between sati…Structural Equations with Latent Variables. (1991)Structural Equations with Lat…WHAT'S IN A NAME? REPUTATION BUILDING AND CORPORATE STRATEGY. (1990)WHAT'S IN A NAME? REPUTATION …Structural equations with latent variables (1989)Structural equations with lat…Juran on leadership for quality : an executive handbook (1989)Juran on leadership for quali…An Instrument for Measuring the Critical Factors of Quality Management (1989)An Instrument for Measuring t…Employee and customer perceptions of service in banks: Replication and extension. (1985)Employee and customer percept…The Social Psychology of Organizations. (1979)The Social Psychology of Orga…The measurement of organizational commitment (1979)The measurement of organizati…Motivation through the design of work: test of a theory (1976)Motivation through the design…Gestión del compromiso, prácticas laborales que la fortalecen. Caso de estudio (2020)Gestión del compromiso, práct…TQM practices and employees' role stressors (2014)TQM practices and employees' …Mission-Driven Organizations in Japan: Management Philosophy and Individual Outcomes (2010)Mission-Driven Organizations …Quality Management Practices in Kenyan Educational Institutions: The Case of the University of Nairobi (2007)Quality Management Practices …Coefficient Alpha and the Internal Structure of Tests (1951)A framework for quality management research and an associated measurement instrument (1994)Total quality management as competitive advantage: A review and empirical study (1995)Arcs of integration: an international study of supply chain strategies (2001)Organizational commitment, job satisfaction, and turnover among psychiatric technicians. 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(1977)Understanding Attitudes and Predicting Social Behavior (1980)Extending the Theory of Planned Behavior: A Review and Avenues for Further Research (1998)Efficacy of the Theory of Planned Behaviour: A meta‐analytic review (2001)Ego depletion and the strength model of self-control: A meta-analysis. (2010)Judgment under Uncertainty: Heuristics and Biases (1974)Corporate Social Responsibility: A Theory of the Firm Perspective (2001)Corporate Social and Financial Performance: A Meta-Analysis (2003)Misery Loves Companies: Rethinking Social Initiatives by Business (2003)Power analysis and determination of sample size for covariance structure modeling. (1996)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)lavaan : An R Package for Structural Equation Modeling (2012)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)A Dynamic Theory of Organizational Knowledge Creation (1994)Construction and Initial Validation of a Multidimensional Measure of Work–Family Conflict (2000)SENSE OF PLACE AS AN ATTITUDE: LAKESHORE OWNERS ATTITUDES TOWARD THEIR PROPERTIES (2001)Effects of innovation types on firm performance (2011)
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References

  • 1991Structural Equations with Latent Variables.17,443 cited
  • 1979The Social Psychology of Organizations.12,235 cited
  • 1976Motivation through the design of work: test of a theory8,956 cited
  • 1979The measurement of organizational commitment8,817 cited
  • 1993Lisrel 8: Structural Equation Modeling With the Simplis Command Language7,691 cited
  • 1990WHAT'S IN A NAME? REPUTATION BUILDING AND CORPORATE STRATEGY.5,424 cited
  • 1992The Self-Regulation of Attitudes, Intentions, and Behavior2,185 cited
  • 1989Structural equations with latent variables2,150 cited
  • 1989An Instrument for Measuring the Critical Factors of Quality Management2,032 cited
  • 1994MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT1,651 cited
  • 1995Total Quality Management: Empirical, Conceptual, and Practical Issues1,630 cited
  • 1985Employee and customer perceptions of service in banks: Replication and extension.1,353 cited
  • 1992The relationship between satisfaction, attitudes, and performance: An organizational level analysis.1,286 cited
  • 1994Percept-percept inflation in microorganizational research: An investigation of prevalence and effect.1,224 cited
  • 1994DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS

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1,209 cited
  • 1989Juran on leadership for quality : an executive handbook675 cited
  • Cited by

    • 2010Mission-Driven Organizations in Japan: Management Philosophy and Individual Outcomes52 cited
    • 2007Quality Management Practices in Kenyan Educational Institutions: The Case of the University of Nairobi35 cited
    • 2014TQM practices and employees' role stressors16 cited
    • 2020Gestión del compromiso, prácticas laborales que la fortalecen. Caso de estudio1 cited