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Measuring the Relative Importance of Service Dimensions in the Formation of Price Satisfaction and Service Satisfaction: A Case Study in the Hotel Industry
16 references·16 citing·35 second hopsampled
Measuring the Relative Importance of Service Dimensions in the Formation of Price Satisfaction and Service Satisfaction: A Case Study in the Hotel Industry (2006)Measuring the Relative Importance of Serv…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Structural Equations with Latent Variables. (1991)Structural Equations with Lat…A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…Structural Equations with Latent Variables (1989)Structural Equations with Lat…Prospect theory: An analysis of decision under risk (1988)Prospect theory: An analysis …Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect Theory: An Analysis …Importance-Performance Analysis (1977)Importance-Performance Analys…Airline service quality, customer satisfaction, and repurchase Intention: Laotian air passengers’ perspective (2022)Airline service quality, cust…Analysis of hotel services by their symmetric and asymmetric effects on overall customer satisfaction: A comparison of market segments (2019)Analysis of hotel services by…Literature review on service quality in hospitality and tourism (1984-2014) (2017)Literature review on service …Exploring the nonlinear impact of critical incidents on customers’ general evaluation of hospitality services (2017)Exploring the nonlinear impac…Big data for big insights: Investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews (2016)Big data for big insights: In…A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-Dimensional importance-performance analysis (2016)A comparison of service quali…Evaluating Loyalty Constructs Among Hotel Reward Program Members Using e Wom (2013)Evaluating Loyalty Constructs…Examining the Effect of Tour Guide Performance, Tourist Trust, Tourist Satisfaction, and Flow Experience on Tourists' Shopping Behavior (2012)Examining the Effect of Tour …Cross-Cultural Tourist Research: A Meta-Analysis (2012)Cross-Cultural Tourist Resear…Applying the Loyalty Matrix to Evaluate Casino Loyalty Programs (2012)Applying the Loyalty Matrix t…Rejuvenating importance‐performance analysis (2011)Rejuvenating importance‐perfo…The Factor Structure of Tourist Satisfaction at Sun and Sand Destinations (2009)The Factor Structure of Touri…Pricing determinants in the hotel industry: Quantile regression analysis (2009)Pricing determinants in the h…Applying loss aversion to assess the effect of customers’ asymmetric responses to service quality on post-dining behavioral intentions: An empirical survey in the restaurant sector (2009)Applying loss aversion to ass…AN EMPIRICAL STUDY OF BEHAVIOURAL INTENTIONS IN THE TAIWAN HOTEL INDUSTRY (2009)AN EMPIRICAL STUDY OF BEHAVIO…Customer Satisfaction with Alpine Ski Areas: The Moderating Effects of Personal, Situational, and Product Factors (2008)Customer Satisfaction with Al…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)Risk, Ambiguity, and the Savage Axioms (1961)Judgment under Uncertainty: Heuristics and Biases (1975)The Framing of Decisions and the Psychology of Choice (1981)Exploration and Exploitation in Organizational Learning (1991)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Theory of games and economic behavior (2019)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)lavaan : An R Package for Structural Equation Modeling (2012)Advances in prospect theory: Cumulative representation of uncertainty (1992)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)PLS-SEM: Indeed a Silver Bullet (2011)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1979Prospect Theory: An Analysis of Decision under Risk48,459 cited
  • 1988Prospect theory: An analysis of decision under risk32,475 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1989Structural Equations with Latent Variables17,500 cited
  • 1991Structural Equations with Latent Variables.17,443 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2,949 cited
  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
  • Cited by

    • 2009Pricing determinants in the hotel industry: Quantile regression analysis282 cited
    • 2016Big data for big insights: Investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews267 cited
    • 2012Examining the Effect of Tour Guide Performance, Tourist Trust, Tourist Satisfaction, and Flow Experience on Tourists' Shopping Behavior241 cited
    • 2012Cross-Cultural Tourist Research: A Meta-Analysis125 cited
    • 2009The Factor Structure of Tourist Satisfaction at Sun and Sand Destinations122 cited
    • 2019Analysis of hotel services by their symmetric and asymmetric effects on overall customer satisfaction: A comparison of market segments109 cited
    • 2016A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-Dimensional importance-performance analysis108 cited
    • 2008Customer Satisfaction with Alpine Ski Areas: The Moderating Effects of Personal, Situational, and Product Factors108 cited
    • 2017Literature review on service quality in hospitality and tourism (1984-2014)98 cited
    • 2022Airline service quality, customer satisfaction, and repurchase Intention: Laotian air passengers’ perspective92 cited
    • 2013Evaluating Loyalty Constructs Among Hotel Reward Program Members Using e Wom74 cited
    • 2011Rejuvenating importance‐performance analysis65 cited
    • 2017Exploring the nonlinear impact of critical incidents on customers’ general evaluation of hospitality services65 cited
    • 2009AN EMPIRICAL STUDY OF BEHAVIOURAL INTENTIONS IN THE TAIWAN HOTEL INDUSTRY50 cited
    • 2012Applying the Loyalty Matrix to Evaluate Casino Loyalty Programs49 cited
    • 2009Applying loss aversion to assess the effect of customers’ asymmetric responses to service quality on post-dining behavioral intentions: An empirical survey in the restaurant sector48 cited