Consumer support systems

Levent V. Orman

39 citations0/0 files storedCommunications of the ACM

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Service and Product Innovation Digital Marketing and Social Media Digital Innovation in Industries

Abstract

The interaction between businesses and their customers is ripe for the next leap, and it will require a collection of technologies to build new organizational structures such as demand chains, task-based intermediaries, and consumer communities.

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References

2004Creating Growth With Services 2000The Real Value of Online Communities 2003E-service 2005Lean consumption 2002Business Models and System Architectures of Virtual Communities: From a Sociological Phenomenon to Peer-to-Peer Architectures 2002Out of The Box: Strategies for Achieving Profits Today and Growth Tomorrow Through Web Services 2003Data completeness

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