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Consumer support systems
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Consumer support systems (2007)Consumer support systemsLean consumption (2005)Lean consumptionCreating Growth With Services (2004)Creating Growth With ServicesE-service (2003)E-serviceData completeness (2003)Data completenessOut of The Box: Strategies for Achieving Profits Today and Growth Tomorrow Through Web Services (2002)Out of The Box: Strategies fo…Business Models and System Architectures of Virtual Communities: From a Sociological Phenomenon to Peer-to-Peer Architectures (2002)Business Models and System Ar…The Real Value of Online Communities (2000)The Real Value of Online Comm…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Technology Readiness Index (Tri) (2000)Barriers to e‐government integration (2005)The Design of Smart Product-Service Systems (PSSs): An Exploration of Design Characteristics (2015)"Why pay premium in freemium services?" A study on perceived value, continued use and purchase intentions in free-to-play games (2019)Information Processing as an Integrating Concept in Organizational Design (1978)Accelerating Customer Relationships: Using Crm and Relationship Technologies (2000)A Framework for Customer Relationship Management (2001)Transformational Government? The role of information technology in delivering citizen-centric local public services (2007)The impact of customer relationship management capability on innovation and performance advantages: testing a mediated model (2010)Social customer relationship management: An integrated conceptual framework (2018)Business Models for Electronic Markets (1998)The Real Value of On-Line Communities (1998)Net gain: Expanding markets through virtual communities (1999)The changing digital content landscape (2006)Virtual Community Loyalty: An Interpersonal-Interaction Perspective (2010)Examining the moderating role of sense of membership in online review evaluations (2014)Designing and Implementing E-Government Systems (2006)Automotive e-hubs: Exploring Motivations and Barriers to Collaboration and Interaction (2008)Theorizing about the Design of Information Infrastructures: Design Kernel Theories and Principles (2008)Marketing Models of Service and Relationships (2006)Digital product innovation within four classes of innovation networks (2015)Customer engagement in service (2017)Customer service in emergency relief chains (2009)Evidence of lean: a review of international peer-reviewed journal articles (2013)Developing sufficiency-oriented offerings for clothing users: Business approaches to support consumption reduction (2019)Propagation of trust and distrust (2004)Consumer behavior in online game communities: A motivational factor perspective (2005)Business to business digital content marketing: marketers’ perceptions of best practice (2014)
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References

  • 2004Creating Growth With Services393 cited
  • 2000The Real Value of Online Communities383 cited
  • 2003E-service380 cited
  • 2005Lean consumption160 cited
  • 2002Business Models and System Architectures of Virtual Communities: From a Sociological Phenomenon to Peer-to-Peer Architectures130 cited
  • 2002Out of The Box: Strategies for Achieving Profits Today and Growth Tomorrow Through Web Services88 cited
  • 2003Data completeness85 cited

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