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A case study of batching in a mass service operation
14 references·3 citing·44 second hop
A case study of batching in a mass service operation (2002)A case study of batching in a mass servic…Service Operations Management (2008)Service Operations ManagementInventory management and production planning and scheduling (1999)Inventory management and prod…A definition of theory: research guidelines for different theory‐building research methods in operations management (1998)A definition of theory: resea…THE MALL IS MY FACTORY: REFLECTIONS OF A SERVICE JUNKIE (1996)THE MALL IS MY FACTORY: REFLE…Operations Management: Concepts in Manufacturing and Services (1995)Operations Management: Concep…Factory Physics : Foundations of Manufacturing Management (1995)Factory Physics : Foundations…Conducting case study research in operations management (1993)Conducting case study researc…Seeking synergy in service operations: Seven things marketers need to know about service operations (1992)Seeking synergy in service op…How Long Should a Customer Wait for Service? (1991)How Long Should a Customer Wa…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Lot Sizes, Lead Times and In-Process Inventories (1987)Lot Sizes, Lead Times and In-…How can service businesses survive and prosper? (1986)How can service businesses su…A First Course in Bulk Queues (1983)A First Course in Bulk QueuesThe Customer Contact Approach to Services: Theoretical Bases and Practical Extensions (1981)The Customer Contact Approach…Emancipatory technology and developing‐world supply chains: A case study of African women gemstone miners (2022)Emancipatory technology and d…Mining Batch Activation Rules from Event Logs (2019)Mining Batch Activation Rules…Order in the courts: propagating a culture of efficiency within the Irish Court Services (2018)Order in the courts: propagat…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)Case Study Research: Design and Methods (1984)Effective case research in operations management: a process perspective (2002)Qualitative case studies in operations management: Trends, research outcomes, and future research implications (2010)Case study research: design and methods (2011)Renaissance of case research as a scientific method (2014)Building Theories from Case Study Research (1989)Organizational Theories: Some Criteria for Evaluation (1989)What Constitutes a Theoretical Contribution? 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  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
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  • 1995Factory Physics : Foundations of Manufacturing Management1,349 cited
  • 1993Conducting case study research in operations management1,101 cited
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  • 1983A First Course in Bulk Queues529 cited
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Cited by

  • 2022Emancipatory technology and developing‐world supply chains: A case study of African women gemstone miners

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37 cited
  • 2018Order in the courts: propagating a culture of efficiency within the Irish Court Services21 cited
  • 2019Mining Batch Activation Rules from Event Logs15 cited