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Customer orientation of frontline employees and organizational commitment
16 references·5 citing·40 second hop
Customer orientation of frontline employees and organizational commitment (2014)Customer orientation of frontline employe…The Concept of Fit in Strategy Research: Towards Verbal and Statistical Correspondence (2018)The Concept of Fit in Strateg…CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT (2005)CONSEQUENCES OF INDIVIDUALS' …Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Person–Organization Fit, Job Choice Decisions, and Organizational Entry (1996)Person–Organization Fit, Job …PERSON‐ORGANIZATION FIT: AN INTEGRATIVE REVIEW OF ITS CONCEPTUALIZATIONS, MEASUREMENT, AND IMPLICATIONS (1996)PERSON‐ORGANIZATION FIT: AN I…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Corporate Culture, Customer O…Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Corporate Culture, Customer O…The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)The measurement and anteceden…The Concept of Fit in Strategy Research: Toward Verbal and Statistical Correspondence (1989)The Concept of Fit in Strateg…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Empirical Model Building and Response Surfaces (1988)Empirical Model Building and …The measurement of organizational commitment (1979)The measurement of organizati…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…The psychology of interpersonal relations. (1958)The psychology of interperson…The Psychology of Interpersonal Relations. (1958)The Psychology of Interperson…Komitmen Organisasi Staf Jurnal Indonesia berdasarkan Komunikasi, Kepemimpinan, dan Etika Kerja (2023)Komitmen Organisasi Staf Jurn…Exploring the Direct and Indirect Influence of Perceived Organizational Support on Affective Organizational Commitment (2022)Exploring the Direct and Indi…New perspective on customer orientation of service employees: a conceptual framework (2018)New perspective on customer o…Impact of firm’s customer orientation on performance: the moderating role of interfunctional coordination and employee commitment (2017)Impact of firm’s customer ori…Does a retailer’s charisma matter? A study of frontline employee perceptions of charisma in the retail setting (2016)Does a retailer’s charisma ma…The Principles of Psychology (1891)The Strength of Weak Ties (1973)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Handbook of Positive Psychology (2001)The Concept of Mind (2006)Principles Of Gestalt Psychology (2013)Coefficient Alpha and the Internal Structure of Tests (1951)Organizational commitment, job satisfaction, and turnover among psychiatric technicians. 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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1958The psychology of interpersonal relations.13,448 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 1958The Psychology of Interpersonal Relations.11,823 cited
  • 1990The measurement and antecedents of affective, continuance and normative commitment to the organization11,669 cited
  • 1979The measurement of organizational commitment8,817 cited
  • 2005CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT5,343 cited
  • 1988Empirical Model Building and Response Surfaces5,235 cited
  • 1996PERSON‐ORGANIZATION FIT: AN INTEGRATIVE REVIEW OF ITS CONCEPTUALIZATIONS, MEASUREMENT, AND IMPLICATIONS4,837 cited
  • 1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis3,864 cited
  • 1989The Concept of Fit in Strategy Research: Toward Verbal and Statistical Correspondence2,372 cited
  • 2018The Concept of Fit in Strategy Research: Towards Verbal and Statistical Correspondence

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2,041 cited
  • 1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis1,823 cited
  • 1996Person–Organization Fit, Job Choice Decisions, and Organizational Entry1,697 cited
  • Cited by

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    • 2016Does a retailer’s charisma matter? A study of frontline employee perceptions of charisma in the retail setting24 cited
    • 2018New perspective on customer orientation of service employees: a conceptual framework22 cited
    • 2022Exploring the Direct and Indirect Influence of Perceived Organizational Support on Affective Organizational Commitment21 cited
    • 2023Komitmen Organisasi Staf Jurnal Indonesia berdasarkan Komunikasi, Kepemimpinan, dan Etika Kerja1 cited