Analysis of Job Satisfaction in the Hotel Industry: A Study of Hotels in Spain

Abstract

Employees play a key role in the success of businesses today. In the hotel industry, in particular, the study of job satisfaction is of interest as the dedication, effort, and commitment of employees is an essential factor in ensuring customer satisfaction. This research aims to investigate the level of job satisfaction among hotel employees in the province of Cordoba, Spain, and its relationship with specific organizational aspects of hotel businesses. To achieve this goal, a series of hypotheses are proposed and tested using a variety of statistical techniques. The research finds that job satisfaction increases with higher family dependence on employee wages, and that permanent contracts or greater length of service do not increase job satisfaction levels, but working part time does.

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