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Coming to Grips with Service Intangibles Using Quality Management Techniques
5 references·1 citing·19 second hop
Coming to Grips with Service Intangibles Using Quality Management Techniques (1990)Coming to Grips with Service Intangibles …Quality function deployment (2012)Quality function deploymentJuran on Leadership For Quality (1989)Juran on Leadership For Quali…Service Positioning through Structural Change (1987)Service Positioning through S…The Incline of Quality (1982)The Incline of QualityOut of the Crisis (1982)Out of the CrisisTime Is Central (1993)Time Is CentralBreaking Free from Product Marketing (1977)Quality, productivity, and competitive position (1982)Designing services that deliver (1984)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Customer satisfaction, customer retention, and market share (1993)River Magic: Extraordinary Experience and the Extended Service Encounter (1993)A Service Quality Model and its Marketing Implications (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Advances in Consumer Research (2025)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Whence Consumer Loyalty? (1999)Role congruity theory of prejudice toward female leaders. (2002)The Voice of the Customer (1993)Integrating R&D and Marketing: A Review and Analysis of the Literature (1996)The Theory and Practice of Online Learning (2008)Communication and Control Processes in the Delivery of Service Quality (1988)Customer value: The next source for competitive advantage (1997)Typologies As a Unique Form Of Theory Building: Toward Improved Understanding and Modeling (1994)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)
this work references cited by second hop

References

  • 1982Out of the Crisis7,297 cited
  • 1989Juran on Leadership For Quality1,393 cited
  • 2012Quality function deployment1,106 cited
  • 1987Service Positioning through Structural Change928 cited
  • 1982The Incline of Quality209 cited

Cited by

  • 1993Time Is Central16 cited

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