References

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• 1995Total quality management as competitive advantage: A review and empirical study2,640 cited
• 1989An Instrument for Measuring the Critical Factors of Quality Management2,032 cited
• 1994A framework for quality management research and an associated measurement instrument1,968 cited
• 1996Development and Validation of TQM Implementation Constructs1,773 cited
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• 2002An investigation of the total quality management survey based research published between 1989 and 2000441 cited
• 1995A study of measuring the critical factors of quality management300 cited
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• 2003A framework of dynamic CRM: linking marketing with information strategy204 cited
• 1994Quality Practices of Indian Organizations:93 cited
• 1998Quality management practices: a comparative study between East and West86 cited
• 1999Total quality management in India – perspective and analysis46 cited
• 2004QFD strategy house: an innovative tool for linking marketing and manufacturing strategies