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Intercultural Communication Competence as a Key Activator of Purchase Intention
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Intercultural Communication Competence as a Key Activator of Purchase Intention (2014)Intercultural Communication Competence as…Interaction behaviors leading to comfort in the service encounter (2011)Interaction behaviors leading…Service quality, emotional satisfaction, and behavioural intentions (2009)Service quality, emotional sa…Service quality, customer satisfaction, and behavioral intentions in fast‐food restaurants (2009)Service quality, customer sat…Product recall crisis management: the impact on manufacturer's image, consumer loyalty and purchase intention (2009)Product recall crisis managem…Customer satisfaction in food retailing: comparing specialty and conventional grocery stores (2009)Customer satisfaction in food…Cosmopolitanism, Consumer Ethnocentrism, and Materialism: An Eight-Country Study of Antecedents and Outcomes (2009)Cosmopolitanism, Consumer Eth…Uncertainty Avoidance as a Moderator of the Relationship between Perceived Service Quality and Customer Satisfaction (2008)Uncertainty Avoidance as a Mo…Negotiating Reality (2005)Negotiating RealityService quality in retailing: relative efficiency of alternative measurement scales for different product‐service environments (2000)Service quality in retailing:…A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …Small town shopping decline: dependence and inconvenience for the disadvanged (1995)Small town shopping decline: …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…An Evaluation of the Servqual Scales in a Retailing Setting (1991)An Evaluation of the Servqual…Service encounters and service relationships: Implications for research (1990)Service encounters and servic…A Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. 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(1996)Identifying the critical determinants of service quality in retail banking: importance and effect (1997)Cautions on the Use of the SERVQUAL Measure to Assess the Quality of Information Systems Services (1999)
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References

  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited
  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
  • 1990Service encounters and service relationships: Implications for research930 cited
  • 2009Cosmopolitanism, Consumer Ethnocentrism, and Materialism: An Eight-Country Study of Antecedents and Outcomes600 cited
  • 2009Service quality, emotional satisfaction, and behavioural intentions433 cited
  • 1995Small town shopping decline: dependence and inconvenience for the disadvanged312 cited
  • 1991An Evaluation of the Servqual Scales in a Retailing Setting260 cited
  • 2009Service quality, customer satisfaction, and behavioral intentions in fast‐food restaurants224 cited
  • 2005Negotiating Reality212 cited
  • 2000Service quality in retailing: relative efficiency of alternative measurement scales for different product‐service environments206 cited
  • 2009Customer satisfaction in food retailing: comparing specialty and conventional grocery stores191 cited
  • 2008Uncertainty Avoidance as a Moderator of the Relationship between Perceived Service Quality and Customer Satisfaction

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191 cited
  • 2011Interaction behaviors leading to comfort in the service encounter185 cited
  • 2009Product recall crisis management: the impact on manufacturer's image, consumer loyalty and purchase intention152 cited
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