The role of employee loyalty and formality in voicing discontent.

Julie B. Olson‐Buchanan · Wendy R. Boswell

82 citations0/0 files storedJournal of Applied Psychology

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Job Satisfaction and Organizational Behavior Labor Movements and Unions Conflict Management and Negotiation

Abstract

This study extends prior research on voice, loyalty, and postvoice outcomes by examining a variety of methods by which an employee may choose to voice a dispute. The authors argue that more loyal employees may prefer and use less formal methods to voice discontent and that the use of less formal voice methods relates to less job search activity and lower intent to quit. This study also investigated the interrelation between loyalty, voice method, and satisfaction with the attempt to resolve the dispute. Findings from a sample of university staff employees (N = 452) provide support for the hypotheses.

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References

1991A three-component conceptualization of organizational commitment 2001Justice at the millennium: A meta-analytic review of 25 years of organizational justice research.1984Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover.1995A Multimethod Examination of the Benefits and Detriments of Intragroup Conflict 1970Exit, Voice, and Loyalty 1956The functions of social conflict 1957The Functions of Social Conflict.2001Affective commitment to the organization: The contribution of perceived organizational support.

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