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Internet users' perceptions of online service quality: a comparison of online buyers and information searchers
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Internet users' perceptions of online service quality: a comparison of online buyers and information searchers (2003)Internet users' perceptions of online ser…Business Research Methods (2022)Business Research MethodsThe Impact of Perceived Channel Utilities, Shopping Orientations, and Demographics on the Consumer's Online Buying Behavior (2006)The Impact of Perceived Chann…Consumer Trust in an Internet Store: A Cross-Cultural Validation (2006)Consumer Trust in an Internet…Dimensions of e‐quality (2002)Dimensions of e‐qualityDeveloping and validating an instrument for measuring user-perceived web quality (2002)Developing and validating an …The key determinants of Internet banking service quality: a content analysis (2001)The key determinants of Inter…Exploring the factors associated with Web site success in the context of electronic commerce (2000)Exploring the factors associa…A conceptual framework for understanding e-service quality : implications for future research and managerial practice (2000)A conceptual framework for un…Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire1 (1997)Measuring Information Systems…Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Marketing in Hypermedia Compu…A Meta-Analysis of Country-of-Origin Effects (1995)A Meta-Analysis of Country-of…Psychological Testing and Assessment: An Introduction to Tests and Measurement (1992)Psychological Testing and Ass…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Business Research Methods (1984)Business Research MethodsMarketing: Theory and Practice (1983)Marketing: Theory and PracticeSatisfaction of E-Learners with Electronic Learning Service Quality Using the SERVQUAL Model (2021)Satisfaction of E-Learners wi…The role of perceived benefits in formation of online shopping attitude among women shoppers in India (2018)The role of perceived benefit…Student Perceptions of E-Learning Service Quality, E-Satisfaction, and E-Loyalty (2018)Student Perceptions of E-Lear…Have you chosen your request? Analysis of online food delivery companies in Brazil (2017)Have you chosen your request?…An Exploratory Study of the Formation and Impact of Electronic Service Failures1 (2016)An Exploratory Study of the F…Does relationship marketing matter in online retailing? A meta-analytic approach (2015)Does relationship marketing m…Comparing the attributes of online tourism information sources (2015)Comparing the attributes of o…SQ mGov: A Comprehensive Service-Quality Paradigm for Mobile Government (2014)SQ mGov: A Comprehensive Serv…EXPLORING SERVICE QUALITY DIMENSIONS IN B2B e-MARKETPLACES (2013)EXPLORING SERVICE QUALITY DIM…Measuring E-Service Quality for Online Travel Agencies (2010)Measuring E-Service Quality f…Government website service quality: a study of the Irish revenue online service (2010)Government website service qu…Role of Different Electronic-Commerce (Ec) Quality Factors on Purchase Decision: A Developing Country Perspective (2008)Role of Different Electronic-…Customer Loyalty in e-Commerce Settings: An Empirical Study (2008)Customer Loyalty in e-Commerc…Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis (2007)Success Factors for Destinati…Classification and synthesis of quality approaches in e‐government services (2007)Classification and synthesis …Internet banking in the UK: Why are there not more customers? (2004)Internet banking in the UK: W…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)Evolving to a New Dominant Logic for Marketing (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The theory of planned behavior (1991)Principles and Practice of Structural Equation Modeling (1998)Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The Behavioral Consequences of Service Quality (1996)Enticing online consumers: an extended technology acceptance perspective (2002)Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model (2004)Understanding e-learning continuance intention: An extension of the Technology Acceptance Model (2006)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Measurement of End-User Computing Satisfaction (1988)The Practice of Social Research (1989)Inexperience and experience with online stores: the importance of TAM and trust (2003)The impact of Web quality and playfulness on user acceptance of online retailing (2007)From e-commerce to social commerce: A close look at design features (2012)Country-of-Origin Effects on Product Evaluations (1982)Country-of-Origin Effects for Uni-National and Bi-National Products (1988)Matching Product Catgeory and Country Image Perceptions: A Framework for Managing Country-of-Origin Effects (1992)On the Use of College Students in Social Science Research: Insights from a Second-Order Meta-analysis (2001)Country equity and country branding: Problems and prospects (2002)Domestic Country Bias, Country-of-Origin Effects, and Consumer Ethnocentrism: A Multidimensional Unfolding Approach (2004)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Evaluation of undergraduate research experience: Perceptions of undergraduate interns and their faculty mentors. (2000)A predictive study of student satisfaction in online education programs (2013)Interaction, Internet self-efficacy, and self-regulated learning as predictors of student satisfaction in online education courses (2013)Theory Building through Conceptual Methods (1993)Employee satisfaction, customer satisfaction, and financial performance: An empirical examination (2008)Research Methods in Business Studies (2020)Smart tourism destinations: ecosystems for tourism destination competitiveness (2016)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2022Business Research Methods10,949 cited
  • 1996Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations5,628 cited
  • 2006Consumer Trust in an Internet Store: A Cross-Cultural Validation1,876 cited
  • 1984Business Research Methods1,800 cited
  • 2000Exploring the factors associated with Web site success in the context of electronic commerce1,523 cited
  • 2002Developing and validating an instrument for measuring user-perceived web quality1,157 cited
  • 1992Psychological Testing and Assessment: An Introduction to Tests and Measurement993 cited
  • 1995A Meta-Analysis of Country-of-Origin Effects952 cited
  • 2000A conceptual framework for understanding e-service quality : implications for future research and managerial practice832 cited
  • 1983Marketing: Theory and Practice625 cited
  • 2001The key determinants of Internet banking service quality: a content analysis613 cited
  • 1997Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire1600 cited
  • 2002

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Dimensions of e‐quality
589 cited
  • 2006The Impact of Perceived Channel Utilities, Shopping Orientations, and Demographics on the Consumer's Online Buying Behavior587 cited
  • Cited by

    • 2007Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis427 cited
    • 2017Have you chosen your request? Analysis of online food delivery companies in Brazil251 cited
    • 2015Does relationship marketing matter in online retailing? A meta-analytic approach247 cited
    • 2015Comparing the attributes of online tourism information sources190 cited
    • 2008Customer Loyalty in e-Commerce Settings: An Empirical Study170 cited
    • 2010Measuring E-Service Quality for Online Travel Agencies161 cited
    • 2004Internet banking in the UK: Why are there not more customers?141 cited
    • 2007Classification and synthesis of quality approaches in e‐government services141 cited
    • 2016An Exploratory Study of the Formation and Impact of Electronic Service Failures1140 cited
    • 2018The role of perceived benefits in formation of online shopping attitude among women shoppers in India108 cited
    • 2010Government website service quality: a study of the Irish revenue online service97 cited
    • 2008Role of Different Electronic-Commerce (Ec) Quality Factors on Purchase Decision: A Developing Country Perspective94 cited
    • 2018Student Perceptions of E-Learning Service Quality, E-Satisfaction, and E-Loyalty85 cited
    • 2021Satisfaction of E-Learners with Electronic Learning Service Quality Using the SERVQUAL Model83 cited
    • 2014SQ mGov: A Comprehensive Service-Quality Paradigm for Mobile Government75 cited
    • 2013EXPLORING SERVICE QUALITY DIMENSIONS IN B2B e-MARKETPLACES73 cited