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Cited by

• 1996The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Propositions512 cited
• 2007The Combined Effects of the Physical Environment and Employee Behavior on Customer Perception of Restaurant Service Quality415 cited
• 1986Consumer Response to Television Commercials: The Impact of Involvement and Background Music on Brand Attitude Formation313 cited
• 1990Music influences on mood and purchase intentions311 cited
• 2000Effects of a product display and environmental fragrancing on approach responses and pleasurable experiences287 cited
• 2018Sounds like a healthy retail atmospheric strategy: Effects of ambient music and background noise on food sales268 cited
• 2002The influence of music tempo and musical preference on restaurant patrons' behavior266 cited
• 2002Atmospherics, Service Encounters and Consumer Decision Making: An Integrattve Perspective248 cited
• 2006The role of pleasant music in servicescapes: A test of the dual model of environmental perception238 cited
• 2010Atmospheric cues and their effect on the hedonic retail experience237 cited
• 1996Effects of music in service environments: a field study224 cited
• 2019The determinants and effects of slot servicescape satisfaction in a Las Vegas casino218 cited
• 2011Does the look matter? The impact of casino servicescape on gaming customer satisfaction, intention to revisit, and desire to stay